Guest Relations Officer - Six Senses Zighy Bay

Guest Relations Officer - Six Senses Zighy Bay

As Guest Relations Officer, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• Responsible for the daily operation of the telephone operators during the shift and administrative work.
• Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
• Handle all long distance and local calls and relay message if required.
• Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
• Assist in booking and taking requests for reservations for Restaurant, Spa and Kids’ Club.
• Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
• Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and facsimile machines.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiar with various hotel systems including POS, PMS and CRM platforms.
• Excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.

Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.

The salary for this role is displayed above. Placement within the range depends on experience, skills and qualifications. Salary progression is based on performance and position within the range.

If a collective agreement applies for this vacancy you will be shared this information prior to the interview.