Customer Experience Manager

Phillips Outdoor Services is now hiring a Customer Experience Manager to join our growing team in Onalaska, WI.

You thrive on human connection. Your instinct is to listen deeply, anticipate needs, and transform ordinary interactions into memorable moments. You want to be the architect of first impressions, the guardian of our company’s reputation, and the reason customers feel genuinely valued from hello to final handshake.

As our Customer Experience Manager, you’ll orchestrate every touchpoint in the customer journey. From initial inquiry to project completion, you’re the face clients remember and the voice they trust. This role will further develop our customer service systems, elevate standards, and build relationships that fuel both customer loyalty and business growth.

This role offers $50,000 to $65,000 annually based on your experience, plus profit sharing, comprehensive benefits, and real advancement opportunities as you grow with our team.

Own and elevate the Phillips customer journey from first contact to final follow-up—ensuring every customer feels welcomed, heard, and genuinely cared for at every touchpoint.

• Serve as primary contact for customer calls and walk-ins, building trust through professional engagement and gathering customer needs following company standards
• Set sales appointments, guide Outdoor Display Garden experiences, and accurately document all interactions in company systems
• Create accurate service proposals for offerings such as duct cleaning and irrigation maintenance
• Process customer invoicing, payments, receipts, and permit submissions with accuracy and timeliness
• Maintain showroom presentation, literature inventory, and sample materials to reflect 5-Star standards
• Implement proactive communication protocols and identify improvement opportunities to enhance customer satisfaction
• Coordinate with accounting partners and leadership on billing, reconciliations, and customer experience insights

• 3-5 years of customer service, hospitality, or administrative experience with proven relationship-building skills
• Exceptional communication skills with ability to create warm, professional first impressions
• Strong organizational abilities with attention to detail and proficiency with CRM systems
• Experience with invoicing, billing, and financial transactions;
  Quick Books Online experience preferred
• High emotional intelligence with ability to handle diverse customer situations professionally
• You genuinely enjoy helping people and find satisfaction in solving problems with grace and efficiency
• Quick Books Online experience is a plus.
• Reliable attendance, punctuality, and valid driver’s license preferred

• Comprehensive onboarding on company processes, SOPs, and customer service standards
• Product knowledge and CRM system training across all service divisions
• Clear advancement path toward senior customer service or administrative leadership roles

Reports to Director of Sales with close collaboration with Director of Administration and Operations Leadership

• Annual Salary:$50,000 to $65,000 based on experience
• Health, dental, and vision insurance
• Up to 4 weeks paid time off (PTO) annually
• Profit sharing program
• Award-winning company culture
• Strong community reputation

Office-based with frequent customer interaction via phone, in-person walk-ins, and showroom presentations. Welcoming, professional environment focused on hospitality and excellence.