Customer Service Representative

Kinsa is recruiting for a:
Customer Service Rep / Sales Admin

Location:

La Crosse, WI area (must be local)

Our client is a well-established leader in the Nutraceutical/Dietary Supplement industry and operating with a steady growth trajectory. With 35 years of experience, a strong distribution network, and multiple locations, they serve a diverse client base with innovative health and wellness ingredients. This is an exciting opportunity for a customer-focused professional to join a dynamic team, supporting operations and helping sustain the company’s growth momentum.

• Salary Range: $75,000 – $85,000
• Bonus Package: 10% bonus (5% based on company performance, 5% on individual performance)
• PTO and Holiday Pay
• 401K

• Interact with customers via telephone and email to provide product information, process orders, and schedule shipments.
• Maintain accurate records of customer interactions, inquiries, complaints, and transactions.
• Work closely with the sales team to support client needs and streamline order processing.
• Review inventory levels, check material availability, and place purchase orders when necessary.
• Resolve customer concerns and complaints effectively, supporting continued customer satisfaction and retention.
• Support team efforts to grow the business through proactive communication and problem resolution.

• High school diploma or equivalent required
• Minimum of 3 years experience in a customer service or related role
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent communication and active listening skills
• Strong attention to detail and organizational skills
• Ability to make independent decisions and solve problems efficiently
• A personable, bubbly demeanor with a customer-first attitude

Referrals are our best source for the top talent our clients need so if you know of anyone with these skills in the food and beverage industry, please pass me their name and email/phone number, or share this job posting with them. Kinsa pays referral bonuses if someone you refer gets hired by our client!

Check out our other food and beverage industry career opportunities at !/