Consumer Sales Representative-Retail

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

1220 Crossing Meadow Ste. 180, Onalaska, WI 54650

Full Time – 40 Hours per Week

$19.88 with Uncapped Commission!

9:00am – 6:00pm with a rotating Saturday of 8:00am – 5:00pm (Every 4‑6th Saturday)

$2,500

The Consumer Sales Representative‑Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. Our motto is to grow revenue and achieve sales goals by providing exceptional customer service.
Handles customers that walk-in to our Retail stores as well as inbound customer calls when no customers are in the office. This position is the primary point of contact for consumer customers inquiring about products and services. It requires thorough understanding of the features and benefits of all consumer products and services, staying current on pricing, procedures, promotions, and tools used to place orders, update billing and maintain records of customer contacts.

In addition to base pay and a comprehensive benefits package, the role includes monthly sales goals for key strategic products (Voice, High Speed Data, TV, Mobile, and Strategic product sales). Meeting these goals and maintaining customer service quality expectations are essential for commission incentive programs.

• Deliver sales & retention results by providing exceptional customer service, exceeding or meeting monthly sales goals for strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content Offerings through face‑to‑face and phone interactions. Use retention techniques that involve negotiation and interpersonal communication to prevent customer churn.
• Handle customer inquiries related to billing, seasonal service requests, toll inquiries, and other miscellaneous matters. Consult with customers to identify technology needs and offer TDS product solutions that provide better value.
• Follow cash management procedures to ensure accuracy in all cash and payment handling from customer to deposit.
• Resolve construction‑related issues in specific markets by creating and completing triage tickets.
• Stay current on promotions, products, and technology to exceed sales and retention goals. Reliable attendance and punctuality are essential.
• Perform retail office duties such as restocking supplies, unlocking/locking office, maintaining office cleanliness, participating in community events, and coordinating space usage with other departments.
• Assist with special projects as assigned by supervisor.

• 1+ year(s) of experience in a sales or customer service role.
• 2+ years of computer experience (e.g., order applications, Microsoft Outlook, Word, or Excel).
• Adherence to TDS attendance guidelines to meet business and customer needs.

• Experience managing multiple tasks in a fast‑paced environment.
• Ability to meet or exceed sales goals.
• Strong negotiation, selling, and closing skills when reselling service to customers requesting to disconnect.
• Ability to handle a high volume of phone calls in a structured contact‑center environment.
• Understanding of the telecommunications industry, products, and services.
• Excellent interpersonal communication skills (verbal, written, listening).
• Problem‑solving skills for customer complaints and competitive issues.
• Successful completion of classroom training required.
• Proven success in a competitive sales environment.
• Willingness to work overtime with advance notice.
• Ability to work shift ending 8:00 p.m. CST with potential Saturday rotation.
• Experience resolving escalated customer issues both over the phone and face‑to‑face.

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness.

Associates scheduled to work 20 or more hours per…