Glass Guest Service Representative

Position Summary

Abra Auto Body and Glass Repair, a division of Dahl Automotive, is looking for a Guest Service Representative in La Crosse, WI. This front‑line role values guest service and sets appointments, quotes, creates estimates, contacts insurance companies, and prepares invoices for the glass team. The position is Monday‑Friday, 7:30 am‑5 pm.

• Use professional communication and listening skills to answer inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
• Communicate appropriately in scripted and non‑scripted environments, building rapport by focusing on each guest’s specific needs.
• Assist guests with setting up and submitting their insurance claim.
• Provide accurate quotes based on vehicle information, schedule installations and repairs with a sense of urgency.
• Maintain professional composure when actively asking guests for the sale or negotiating the price.
• Enter data into Abra’s glass software system in real time, editing for accuracy during the call or online referrals.
• Ensure daily work orders are set up and vehicles are loaded, checked, and in transit in a timely manner.
• Manage work order assignments and route mobile jobs for the Glass Technicians.
• Ensure all work orders are properly accounted for and converted to invoices.
• Provide exceptional guest service by responding quickly to complaints/warranty issues.
• Invoice work orders, enter parts into the system, and stay up to date with account receivables.

• Ability to persuade and educate guests on the benefits of Abra while closing the sale.
• Knowledge of computer and telephone systems.
• Ability to read and utilize optional scripting in a conversational manner.
• Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
• Skill in verbal and written communication, training and development, and effective listening.
• Skill in operating general office equipment, planning, scheduling, and organizing work, and performing basic mathematical calculations.
• Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.
• Valid driver’s license and clean driving record.

As part of the Dahl Auto team, you will be eligible for all company benefits, including paid time off, medical, dental, vision, 401(k) with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.