Customer Experience Coordinator

At Dynamic Lifecycle Innovations, we give electronics their next best life while protecting our planet and our customers' interests. As a Certified Great Place to Work® since 2017, we've built a team culture that's rewarding, engaging, and FUN! But don't just take our word for it—see what our Team Members have to say.

At Dynamic Lifecycle Innovations, we believe great performance comes from alignment across three areas:

• Head – your natural behavioral drives and cognitive agility (measured by our Predictive Index assessment)
• Heart – your values, passions, and what drives you to make a meaningful impact
• Briefcase – your experiences, skills, and results from past roles

Every step of our process is designed to understand you in all three areas. It's how we ensure the best mutual fit, not just for what you can do, but for how you'll thrive here long-term.

You’ll start with the Predictive Index (PI) assessment (takes 20 minutes total), then move through structured interviews, work samples, and culture-focused interviews. We respect your time and promise clear, timely communication throughout.

Onalaska, WI

Total Compensation: $20.50 - $24.00 Per Hour

Benefits Include:

• Comprehensive health benefits starting the first of the month following hire
• 401(k) with company match
• Profit sharing
• Generous paid time off and paid holidays

As the Customer Experience Coordinator, you’ll play an important role in creating an exceptional experience for Dynamic’s customers by keeping information accurate, orders moving, reports on track, and internal teams aligned.

You’ll serve as a customer advocate behind the scenes, gathering and exchanging information with accuracy, urgency, and care. Whether you’re supporting ITAD or Recycling customers, building orders, compiling settlement data, tracking service details, or maintaining customer records, your work will help ensure customers receive responsive, reliable, and high-quality support.

• Coordinate with internal teams to support billing, settlement data, service issues, order details, business review data, and other customer-related reporting needs.
• Build customer orders and settlement reports, either on a per-load basis or as part of finalized end-of-month reporting.
• Track customer SLAs, satisfaction indicators, service expectations, and follow-up items to ensure commitments are met.
• Support the onboarding of newly landed accounts as they transition from Sales to the Customer Experience Team.
• Maintain accurate and up-to-date customer information within Dynamic’s CRM, ERP, and other internal systems.
• Serve as a point of contact for small and medium-sized business customers, primarily through email and occasionally by phone.
• Own and maintain the Quality Log by documenting customer concerns, following up with internal stakeholders, and helping verify that sustainable corrective action has taken place.
• Partner with internal stakeholders to update processes, clarify customer expectations, and keep service delivery consistent and professional.

• Associate degree in Business, Business Management, Marketing, Sales, or a related field. Additional relevant experience will be considered in lieu of formal education.
• 1–3 years of experience in customer service within an office environment, account management, or a similar administrative support role.
• Experience using CRM, ERP, inventory management, or customer database systems.
• Strong Microsoft Office skills, especially Excel, Outlook calendar management, and inbox management.
• Experience with data entry, reporting, customer documentation, and maintaining accurate records.
• Preferred: B2B customer service or account management experience.
• Preferred:
  Experience coordinating with external vendors, logistics providers, or customers in an environment with SOPs, SLAs, and high service standards.
• Preferred:
  Basic accounting or financial knowledge, Quick Books experience, Salesforce experience, advanced Excel skills, or report development experience.

You’re highly organized, detail-oriented, and comfortable working in systems throughout…