Telecommunications Service Assistant | FTE

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Scheduled Weekly

Hours:

36

Emplify Health (part of Gundersen Health System) is seeking a Telecommunications Service Assistant to join our team on the Onalaska or La Crosse main campuses.

This role is responsible for handling external and internal phone calls for GHS departments and staff, while maintaining an empathetic, calm, and professional manner. The position includes pager and on‑call schedule administration, emergent events, documentation and clerical duties as part of the call flow. The role may shift to a remote basis after adequate training.

• 72 hours biweekly (0.9
  
  FTE)
• Typical hours: 9:00‑5:00am or 9:30‑5:30pm, occasional PM shifts 3:00‑11:00pm
• Rotating weekend coverage every third weekend (days or PM)
• Training hours:
  Monday‑Friday 8:00‑5:00am
• Starting pay: $17.93/hr and up, with applicable shift differentials

• High School Diploma or equivalency
• Strong customer service skills
• Excellent problem‑solving abilities and attention to detail
• Proficient in using computer systems and software applications
• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast‑paced environment

• Medical, Dental, Life Insurance, HSA/FSA
• 401(k) with match and discretionary base contribution
• Paid Time Off (PTO) combining vacation, sick, and personal days
• Professional development support, tuition investment program, career development center
• Employee discounts, wellness program, pet insurance, identity theft protection
• Work‑life balance focused culture and employee‑first environment

Emplify Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected class.