Customer Service Coordinator

Home Goods, a leader in manufacturing industrial tools, is seeking a Customer Service Coordinator to support our growing client base. In this role, you'll manage customer inquiries, process orders, and coordinate with production and logistics teams to ensure accurate and on-time delivery. You'll troubleshoot service issues, maintain detailed records, and provide clear, professional communication to industrial clients. Working in a collaborative, growth-focused environment, you'll help drive customer satisfaction while building your skills in operations and customer support.

Responsibilities

• Serve as primary contact for customer inquiries, orders, and service requests
• Coordinate order entry, tracking, and status updates between customers and internal teams
• Resolve product, delivery, and billing issues in a timely, professional manner
• Maintain accurate customer records, documentation, and service reports
• Collaborate with manufacturing, logistics, and sales to meet customer requirements
• Monitor open orders and follow up to ensure on-time delivery and service
• Prepare quotes, basic reports, and order confirmations as needed
• Identify recurring issues and share feedback to improve processes and customer experience
• Support implementation of customer service standards and best practices
• Assist with onboarding and supporting new customers as assigned

Required Skills

• Customer service software (CRM)
• Order management systems (ERP/MRP)
• Industrial/manufacturing product familiarity
• Data entry and database management
• Microsoft Excel and Word
• Ticketing or case management tools
• Basic reporting and documentation
• Email and phone support systems
• Scheduling and logistics coordination
• Basic billing/invoicing processes