Telecommunications Service Assistant | FTE Job Onalaska area,Wisconsin USA,Customer Service/HelpDesk

Position: Telecommunications Service Assistant | 0.8 FTE - Days

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly

Hours:

32

We’re not just filling positions, we’re building careers. At Emplify Health, we care for our teams, while they care for their communities. Whether you are just starting out or looking for a change, Emplify Health supports you now and into the future. Join us and find out how a little empathy changes everything.

Who We Are

Emplify Health is seeking a Telecommunications Service Assistant to join our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you! Join our team and contribute to providing exceptional service to our patients, families, and staff.

What You'll Do

As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner.

Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives.

Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.

What's Available

0.8 FTE - 64 hours bi-weekly

Schedule:

Typically, hours will be 9:00am-5:30pm with occasional PM shifts (3:00pm-11:00pm).

This role would also require rotating weekend coverage to work every third weekend. Weekend coverage could be Days or PM times.

Training

Hours:

Hours for training would typically be Monday-Friday days between 8:00am-5:00pm.

Location:

Based in Onalaska, WI at the Support Services Building;
This role would remain an onsite position.

Starting pay of $17.93/hr and up, based on your years of experience, with applicable shift differentials.

What You'll Need

Education:

High School Diploma or equivalency
Experience:

Strong customer service skills
Excellent problem‑solving abilities and attention to detail
Proficient in using computer systems and software applications
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks in a fast‑paced environment

Benefits and Perks

A highly adaptable and mission‑driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well‑being as a valuable team member
Substantial retirement contribution including a 401k match & annual discretionary base contribution
Work-Life Balance:
Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
Professional Development:
Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
Additional Employee Discounts and Perks
Other benefits include a Wellness program with incentives, employer‑paid life insurance and AD&D, optional short‑term and long‑term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

Mission, Vision & Values

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES:

Mission:
Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision:
Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values:
Belonging, Respect, Excellence,…