Field Service Technician

Overview

Looking for a hands-on career that keeps you on the move? Become a Field Service Technician, where every day is a new opportunity to showcase your skills. The Field Service Technician drives to customer locations, meets with them to determine the problem or need, and then works towards a resolution. Problems can be related to something mechanical, electronic, computer network, media, software or customer induced from lack of training.

Previous experience or knowledge of copier/printer repair is not required; EO Johnson will provide the training and tools you need to be successful.

• Communicates daily activities between:
  • Call dispatch personnel regarding service call activity and completion
  • Parts personnel for the procuring and status of repair parts
  • Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment
  • Other service technicians to identify effectiveness of corrective actions in the field
  • Customers ensuring that corrective and preventative measures have appropriately satisfied customers concerns in a timely and professional manner
  • Sales personnel about equipment functionality, customer concerns, and potential leads

• Responsible For The Following Training Tasks:
  • Trains customers and users in the operation and functionality of newly installed office equipment as needed or required
  • Utilizes self-paced, group, and conventional classroom training programs to maintain technical skills as mandated by industry standards

• Maintains The Following:
  • EO Johnson supplied tools, computing devices in top operating condition
  • A vehicle in peak operating condition along with clean neat organized area for parts
  • A detailed accurate inventory of all parts and supplies required to maintain the fleet of EO Johnson supported office equipment
  • Prescribed territory of EO Johnson office equipment within designated product lines in peak operating condition in accordance with EO Johnson and customer standards of excellence

• Responsible For Income Generation Through:
  • Referrals to sales department personnel identifying potential to place new equipment or updating old equipment with new technology
  • Accurately billing for services rendered to install, maintain, and repair EO Johnson supported office equipment

• High school diploma or GED
• Strong mechanical aptitude and computer competent
• Experience working in a team-oriented, customer facing environment

• College diploma in Electromechanical, Information Technology or related field or military training/experience

• CompTIA Network + or A+
• Security+

• Ability to work independently and as a part of a team
• Detailed orientated and organized
• Ability to work in a fast-paced, changing environment with constant ongoing training
• Excellent verbal and written customer focused communication skills in order to effectively respond in a professional and friendly manner
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Must be effective at troubleshooting, problem solving, and coordinating solutions with outside vendors, users, and information technology staff

• This position requires driving regularly
• Maintain a good driving record and have a valid driver’s license

The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required stand, pull/push over 50 pounds, lift or carry up to 50 pounds, twist and turn and talk and/or hear. The employee frequently is required to walk, sit, reach shoulder height and below shoulder height, pull/push 25 pounds or less, lift or carry over 50 pounds, bend/stoop/crouch and have repetitive movement (fine motor like typing, writing, keyboarding, filing).

The employee is occasionally required to…