Cash Management Specialist

Position Summary:

Responsible for serving as the Bank's client support and subject matter expert for Cash Management products and services, including Automated Clearing House (ACH), Remote Deposit Capture (RDC), Positive Pay, Merchant Services, IC/CDARS, and Business Digital Banking in all markets. Provides technical support, implementation assistance, training, and ongoing service guidance to business clients and Bank employees. Partners with Business Banking, Retail Banking, Deposit Operations, Digital Banking, and other internal departments to ensure successful product implementation, strong client adoption, and positive client experience.

Identifies opportunities to enhance client relationships through appropriate product recommendations and referrals while maintaining compliance with Bank policies and applicable federal and state regulations.

• Serves as the primary subject matter expert for Cash Management services and related business deposit solutions.
• Provides ongoing technical support, troubleshooting, and guidance to clients and employees regarding Cash Management products, services, system functionality, pricing, and operational processes.
• Coordinates onboarding, implementation, testing, documentation, and training for Cash Management services while maintaining related procedures, user guides, and educational materials.
• Performs needs assessments for clients and recommends appropriate Cash Management solutions based on business requirements and operational efficiencies.
• Works collaboratively with vendors and internal departments to resolve service issues.
• Monitors client utilization and adoption of Cash Management services and proactively provides guidance to maximize product effectiveness.
• Utilizes approved Artificial Intelligence (AI) and productivity tools, when appropriate, to enhance client support, research, communication, training materials, process documentation, and operational efficiency while adhering to Bank policies, information security standards, and data privacy requirements.
• Assists with new service research, implementations, and process improvements.

• Partners with Business Banking by attending in-person client meetings in all markets serving as the Cash Management product specialist and Trusted Financial Advisor to provide consultative guidance, product demonstrations, and technical expertise.
• Partners with Business Banking, Retail Banking, Deposit Operations, Digital Banking to identify opportunities where Cash Management products may benefit clients.
• Conducts in-person and virtual client meetings in all markets to provide ongoing support and guidance on Cash Management products.
• Refers opportunities for additional, non-Cash Management banking products or services to the appropriate business line partners.
• Collaborates with internal teams to ensure coordinated service delivery and consistent client experience.

• Supports the maintenance of Cash Management policies, procedures, agreements, controls, documentation standards, user access reviews, and implementation quality requirements.
• Ensures compliance with applicable federal and state regulations, Bank policies, NACHA Operating Rules, BSA/AML requirements, and other applicable guidance.
• Assists with audit, examination, vendor management, and compliance review activities related to Cash Management services.

• Participates in ongoing AI education and training opportunities and shares relevant use cases, efficiencies, and best practices with teammates and business partners.
• Contributes ideas for leveraging AI and automation to improve service delivery, operational effectiveness, and employee productivity. Serves on Bank committees and project teams as assigned.
• Maintains professional and technical knowledge through ongoing education and industry training.
• Performs other job-related duties necessary to support departmental and organizational objectives.

Work Relationships and Scope:
Works regularly with business clients, Retail and Business Banking, Deposit Operations, Digital Banking, vendors, and other Bank employees. Occasional contact with regulatory agencies, auditors, and professional organizations. Works regularly with highly confidential business and client information requiring a high degree of discretion and professionalism. Occasionally participates in bank committees, projects, and events.

Quality, accuracy, reliability, thoroughness and timeliness of work performed and services provided to clients and co-workers; client satisfaction with services provided; keeps Bank and client information confidential; demonstrates friendly and helpful approach and attitude toward internal and external clients. Effectively communicates and develops good working relationships with all co-workers, clients,…