Intern Systems Administrator: Hands-On IT Support & Learning

Are you passionate about technology and eager to dive into the world of systems administration? We're seeking a talented and motivated intern to join our tech team and gain hands-on experience in supporting and maintaining computer systems and networks. As a Intern - Systems Administrator, you'll have the opportunity to learn from experienced professionals, tackle real-world IT challenges, and contribute to the smooth operation of our organization.

Get ready to level up your skills, make meaningful connections, and kickstart your career in the dynamic field of systems administration.

Apply now and unlock your potential with us!

JOB SUMMARY The Intern - System Administrator ensures proper computer operations so that end users can get their work done. You’ll be responsible for receiving, prioritizing, documenting, and actively resolving end user help requests. This might involve using diagnostic tools and tracking requests, as well as providing, hands-on assistance at the desktop level.

PRIMARY RESPONSIBILITIES Has a friendly demeanor while handling service requests from end users via telephone, e-mail and customer ticket submissions

Builds rapport with customers and digs into the details of their problems

Prioritizes and schedules problems, and escalates where necessary to more experienced technicians

Keeps a record of the entire customer service request problem-solving process, including all successful and unsuccessful decisions and actions taken, until the problem is resolved

Uses diagnostic utilities to troubleshoot problems

Refers to software updates, drivers, knowledge bases, and FAQs on the internet to help solve problems

Familiarizes yourself with software and hardware used and supported by the organization

Conducts hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications

Performs preventative maintenance by checking and cleaning workstations, printers, and peripherals

Test fixes to ensure problem has been adequately resolved

Follows up with customers after resolving their requests

Develop help sheets and FAQs users

Performs other duties as assigned

MINIMUM REQUIRED EDUCATION & EXPERIENCE Must be in second year of an information technology program

PREFERRED EDUCATION & EXPERIENCE Experience with desktop and knowledge of server operating systems, including Windows 7/8/10, Server , Microsoft Office

ADDITIONAL ELIGIBILITY QUALIFICATIONS Knowledge of basic computer hardware, including PC’s, printers, laptops, servers

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building, active listening, and effective skills

Ability to absorb and retain information quickly

Ability to present ideas in user-friendly language

Highly self-motivated and directed

Keen attention to detail

Proven analytical and problem-solving abilities

Effective prioritization and execution sills, even under pressure

Exceptional customer service orientation

Experience working in a collaborative, team-oriented environment

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required to sit, have repetitive movement (fine motor like typing, writing, keyboarding, filing), talk and/or hear. The employee is occasionally required to walk, stand and twist/turn.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

HOW TO APPLY

Locknet Managed IT Services has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at  this is the first time you have applied for a position with Locknet Managed IT Services, you will be asked to register. Returning applicants will only need to provide their email address and password.

ABOUT LOCKNETÒ MANAGED IT SERVICES,…