IT Hardware Technician

Hands-On Hardware & Production Role – Not an IT Support Position

Work Location: Onalaska, WI

Compensation: $22.75 - $27.00/hour (dependent upon experience), wage increase eligible twice annually

Schedule: Monday – Thursday, 6:00 am – 4:30 pm | No mandatory overtime, nights, or weekends!

• 3 weeks PTO in year one (4 weeks in year two!)
• 8 paid holidays
• Health benefits starting the 1st of the month after you're hired
• 401k match
• Career growth, training opportunities, and much more!

If you enjoy getting hands-on with computers, servers, networking equipment, Apple devices, and other electronics, this could be a great fit. This is a specialized production technician role where you'll use your technical aptitude and knowledge of IT hardware to test, diagnose, troubleshoot, and process a variety of electronic equipment.

This is not a traditional IT position. You won't be working a help desk or providing end-user IT support. Instead, you'll work hands-on with IT hardware in a fast-paced, rate-based warehouse and production environment.

• Process IT hardware and other production material according to defined procedures while consistently achieving production goals
• Work with complex IT equipment, including Apple devices, servers, networking equipment, and miscellaneous electronics
• Verify customer requirements and use hand tools and software programs to accurately process and track material
• Perform advanced IT hardware diagnostics to identify, analyze, and resolve complex hardware issues
• Document and maintain production results using ERP systems, worksheets, and other software applications
• Evaluate equipment and processes with an understanding of how time, resources, and product value impact profitability
• Bring a continuous improvement mindset to your work by supporting and championing positive changes
• Serve as a subject matter expert within your areas of expertise when appropriate
• Flex into Sort Technician and Refurbishing Technician processes as business needs arise

• High school diploma or equivalent
• Basic understanding of computer hardware
• Knowledge of computer refurbishing and repair processes
• Knowledge of networking equipment, servers, Apple devices, and other IT hardware components
• Strong hardware troubleshooting and diagnostic abilities
• Advanced problem-solving and critical-thinking skills
• Strong work ethic and integrity
• Advanced computer operation skills
• High attention to detail and strong organizational skills
• Analytical mindset with the ability to work both independently and as part of a team
• Willingness and ability to learn new processes and equipment
• Ability to use basic hand tools
• Ability to positively navigate and adapt to change

• Experience troubleshooting both hardware and software issues
• Spreadsheet and database entry experience
• Intermediate math skills
• Ability to track and interpret production numbers
• Knowledge of how to recognize valuable electronic equipment
• Experience managing small continuous improvement projects

• Fast-paced, rate-based warehouse and production environment
• Hands-on work with computers, servers, networking equipment, Apple devices, and other electronics
• Standing for the duration of the shift
• Continuously exerting up to 20 pounds of force
• Occasionally lifting or exerting up to 50 pounds of force
• Regular use of basic hand tools
• Combination of independent work and collaboration with other team members

At Dynamic Lifecycle Innovations, we help protect the planet by giving electronics their next best life. From recycling and data security to keeping materials out of landfills—we're proud to do work that makes a difference.

We believe our team is everything. That's why we create…