General Manager

Qualification Standard:

Prior management experience in a similar organization. College graduate with a two or four year degree in Hotel/Restaurant, Management, Business or associated field, who is entering the full time work force or has successfully demonstrated leadership abilities and business acumen in role of assistant manager. Demonstrates leadership abilities as evaluated by current AD/DO and hourly associates. Achieve the status of AGM or prior Unit General Manager experience with a similar organization.

• Ensures prompt, friendly service according to company guidelines.
• Builds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
• Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to AD/DO.
• Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation.
• Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues.
• Maintains adequate inventory levels.
• Ensures product preparation and presentation uncompromisingly meeting company standards.
• Actively participates in the community to increase sales and enhance the awareness of our restaurant in the community.
• Implements and executes all incentive contests and educates associates on promotions and new menu offerings.
• Effectively oversees/schedules associates to meet sales demands.
• Maintains effective safety and security programs according to company policy and government standards.
• Promotes and manages restaurant organization, cleanliness and sanitation.
• Institutes preventative maintenance of all equipment and building. Immediately corrects needed repairs with AD/DO approval.
• Advises AD/DO of any non-routine situations.
• Communicates with other managers daily through management log and shift change meetings.
• Completes all other assigned duties and responsibilities.

• Ensures quality recruitment and referrals of potential management candidates.
• Adheres to and promotes training procedures of new managers.
• Maintains a trained staff through effective use of employment orientation, individual training sessions, associate meetings and implementation of company policy.
• Develops an environment of constant development of managers, including informal monthly reviews as well as written evaluations every six months to update the managers’ objectives.
• Assesses the effectiveness of associates, provides candid, fair feedback on a regular basis, and continuously works with associates on their areas of development.
• Ensures correct staffing levels and proper selection of associates.
• Conducts thorough interviews.
• Selects new associates on the basis of competency.
• Insures exit interviews on all terminating associates.
• Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates.
• Ensures acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action. Institutes progressive discipline when appropriate.
• Conducts weekly management meetings. Conducts employee meetings quarterly.
• Ensures compliance with company policies, practices and procedures. Communicates all changes to all associates.
• Ensures timely performance one on ones with all associates with written evaluations every six months.
• Acts as coach to all associates.

• Ensures restaurants administrative and accounting duties are promptly and properly completed.
• Maintains and controls the assets of the company.
• Assures the compliance with the local, state and federal laws, regulations and guidelines.
• Ensures the restaurant is meeting or exceeding operating budgets.
• Manages all service contracts to ensure that routine and preventative maintenance occurs. Follows through on all work and billing. Completes competitive survey of regional purveyors to ensure fairness in billing.
• Analyzes…