Assistant Store Manager

Job Summary

As a financial services leader, we strive to make a difference in the lives of our customers and the communities we serve. Our Assistant Store Managers are front‑line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store—part of the CNG Holdings, Inc. family of companies. They embody the company’s identity, values, and ethics by ensuring outstanding customer service and regulatory excellence.

• Serve and educate customers on the product portfolio by presenting all options that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve directly with the customer.
• Answer telephone inquiries regarding general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse complaints.
• Handle and count currency, cash, and coins—including managing a cash drawer, counting deposits, moving cash from a secure safe to the drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick‑ups.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly “I Agree” timely.
• Other duties as assigned.

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal + written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have personal reliable transportation, a valid driver’s license, and valid automobile insurance while employed.
• Ability and willingness to consistently live and embrace our core values of accountability, inclusiveness, transparency, and focus.

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of computer screens and typing.
• Must be able to lift up to 50 lbs, with or without reasonable accommodations.

• Must be able to travel to all stores within the assigned district with a personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work assigned shifts as scheduled.

CNG Holdings, Inc. is a committed Equal Opportunity/Affirmative Action Employer. Employment decisions are based on qualifications, experience, and business needs, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.