Patient ACCT REP, Customer Service Self Pay​/Bad Debt

Patient Account Rep, Customer Service Self Pay/Bad Debt

Oneida Health is currently seeking an experienced and detail-oriented full-time Patient Account / Customer Service Rep to work at our corporate office in Canastota. As a Patient Account/Customer Service Rep, your main responsibilities will be to coordinate, monitor, report and facilitate the accurate reporting and maintenance of the outsourced accounts in a self-pay classification and bad debt accounts transferred to outside collection agents.

Balances to inventories and prepares monthly activity reporting.

Come for the Salary, Stay for the Benefits:

We provide competitive pay and value experience. Oneida Health Employees enjoy free parking and the hospital is centrally-located in Oneida next to shopping, food services, and entertainment. The following are just some of our best employee benefits:

• Generous Paid Time Off accruing day one
• 403 (b) matching up to 6%
• Free parking
• Employee Gym
• 20% Cafe Discount
• No Deductible Health Insurance, Flex Spending, Vision, Dental, Disability, and Life
• Generous Tuition Reimbursement

What You'll Be Great At:

• Posts manual cash deposits on a daily basis as assigned.
• Receives and posts and reconciles assigned payment batches to the appropriate patient account from the remittance advice or checks using the appropriate payment/adjustment code to insurance.
• Reviews daily automated posting as assigned by payer and assures the payment batches are reconciled to the account postings.
• Reviews cash posting error reporting and completes any appropriate corrections such as financial class changes, updating payer information, and/or changing the priority of the payer to accounts to ensure payments are posted accurately.
• Insures contractual and other approved adjustments are posted timely and accounts are reconciled and the account balances are correctly reflected in the appropriate payer responsibility in the Patient Accounting System.
• Researches and codes each payment receipt accurately, thoroughly and timely according to the Payment Posting procedures.
• Documents payment information on accounts in the Patient Accounting host system.
• Batches cash receipts, balances them to the deposit, and maintains the batch control log of payments daily.
• Sorts the mail received in the deposit and forwards any non-payment posting mail appropriate.
• Insures zero (0) payment and/or informational "nonpayment requests" are timely and accurately forwarded/assigned to the account follow up team for additional follow up and/or denial resolution.
• Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.
• Performs routine audits of assigned individual accounts to resolve all discrepancies in account balances – credit balances, underpayments, inaccurate contractual allowances and performs necessary actions to resolve the account balance.
• Informs the supervisor of any problems or changes in payer requirements and exercises independent judgment to analyze and report repetitive denials so that corrective actions can be taken.
• Reconciles imports and return account activity with the vendors. Reviews differences and works with vendors to resolve.
• Reviews and audits billings from outsourced activities and recommends for payment or payment with changes.
• Reconciles recoveries of Bad Debt on a monthly basis.
• Works self-pay credit balances and resolves.
• Prepares Medicare Bad Debt schedule and maintains on a monthly basis. Gathers and stores collection efforts backup and proof to insure bad debt reimbursement.
• Acts as hospital liaison for all outsourced account activity – enters and updates account information as received and routes for appropriate action – rebill, adjustment, financial assistance, closure, etc.
• Produces monthly reporting of outsourced activities performance. Compares to prior periods and established benchmarks.
• Monitors assigned work lists at all sources and insures expeditious resolution. Works with other departmental representatives in resolve. Reports unresolved issues and concerns impeding the collection process and to ensure successful account resolution.
• Complies with patient…