Program Support Coordinator

Program Support Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

Personal Allowance & Individual Funds

• Maintain and reconcile individual money ledgers and Personal Allowance accounts

• Ensure documentation is accurate and meets OPWDD requirements

• Monitor receipts, balances, and cash handling practices

• Identify discrepancies and work with staff to resolve issues

• Generate quarterly financial reports for individuals and families

Benefits & Financial Coordination

• Support Social Security, Medicaid, SNAP, and other benefits

• Complete recertifications and required documentation

• Track and follow up on benefit issues or interruptions

• Maintain required records and files

Audits & Program Support

• Conduct monthly reviews of financial documentation in Day Services and Residential programs

• Support audits in Therap and Procurify systems

• Assist with reports, minor event summaries, and documentation tracking and filing

• Provide guidance to staff on procedures and best practices

SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibility.

May provide technical guidance to staff regarding financial policy and procedure and regulatory compliance.

QUALIFICATIONS

Education:
Associate's degree in business, accounting, human services, or related field preferred.

Experience:

• Experience with financial tracking or administrative support
• Knowledge of Medicaid, Social Security and/or public benefits systems, preferred.
• Knowledge of OPWDD systems is a plus

Licensure:
Valid New York State Driver's License required. Occasional travel required.

COMPENTENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Adaptability - Adapts to changes in the work environment;
Manages competing demands;
Able to deal with frequent change, delays, or unexpected events. Changes approach/method to best fit the situation.

Cost Consciousness - Conserves organizational resources.

Customer Service - Manages difficult or emotional situations;
Responds promptly to needs;
Solicits feedback to improve service;
Responds to requests for assistance;
Meets commitments.

Dependability - Follows instructions, responds to management direction;
Takes responsibility for own actions. Completes tasks on time or notify appropriate person with an alternate plan.

Design - Demonstrates attention to detail.

Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.

Ethics - Treats people with respect;
Keeps commitments;
Inspires the trust of others;
Works with integrity and ethically;
Upholds organizational values.

Flexibility - Perform work on multiple concurrent tasks with frequent interruptions.

Initiative - Asks for and offers help when needed. Prioritizes tasks to meet agency needs.

Innovation - Meets challenges with resourcefulness;
Generates suggestions for improving work.

Interpersonal Skills - Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

Judgment - Exhibits sound judgment. Includes appropriate people in decision-making process.

Motivation - Measure self against standard of excellence, demonstrate persistence and overcome obstacles.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; responds well to questions.

Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; supports organization's goals and values.

Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently;
Organizes schedules.

Problem Solving - Identifies and resolves problems in a timely manner;
Works well in team problem solving situations;
Uses reason even when dealing with emotional topics.

Professionalism - Approaches others in a tactful manner;
Reacts well under pressure;
Treats others with respect and consideration…