Billing & Receivables Senior Specialist : Maple Grove-MN-Hybrid

Job Overview

Thrifty White Pharmacy is currently hiring a Billing & Receivables Specialist/Senior Specialist to join our team at our Corporate Headquarters in Maple Grove, MN. This is a great opportunity for someone ready to take the next step in their career in a professional office environment.

The senior role is ideal for a strong specialist who enjoys problem‑solving, helping improve workflows, supporting team processes, and contributing at a higher level beyond day‑to‑day task execution.

• Monday – Friday – no evenings or weekends
• Ability to work in a professional office environment with hybrid flexibility
• Growth potential within team structure
• Provide excellent service via various platforms including phone, email, and internal systems
• Research and resolve account balances, charges, payments, payment applications, and missing backup requests
• Assist with escalated account issues and support problem resolution
• Perform advanced billing and receivables tasks while supporting team operations
• Participate in process improvement efforts and operational follow‑up
• Support procedure documentation and SOP updates
• Assist with reporting, trend review, and special projects
• Utilize technology such as TWRx, People Soft, OnBase, Microsoft Office, MNITS, and insurance websites
• Maintain customer account accuracy and ensure HIPAA compliance

• Excellent verbal and written communication skills
• Strong customer service mindset with the ability to support internal and external customers professionally
• Strong problem‑solving and troubleshooting skills
• Strong follow‑through and attention to detail
• Ability to prioritize, multitask, and manage workload in a fast‑paced environment
• Ability to identify process improvement opportunities and help implement solutions
• Ability to support SOP updates, workflow documentation, and training coordination
• Strong Excel, Word, and Outlook skills
• Ability to work effectively with leadership and colleagues across teams
• Ability to maintain confidentiality and follow HIPAA guidelines
• Experience with insurance billing, receivables, or related pharmacy operations preferred
• Experience with People Soft, TWRx, OnBase, MNITS, and insurance websites preferred

• Wage Range: $50,000‑$60,000
• Competitive compensation
• Full benefit package including medical, dental, vision, and 401(k)
• Paid vacation, paid holidays, and paid sick time
• Employee owned company with stock ownership
• Employee discounts
• Profit sharing
• Training & development
• Wellness resources
• Vision insurance
• Dental insurance

Flexible work from home options available.

Thrifty White Pharmacy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.