Senior Manager, Order Management; Revenue Operations

Senior Manager, Order Management (Revenue Operations)

Location:

Virtual (United States)

Department:
Order Management

Reports To:

Sr. Director, Global Order Management

Employment Type:

Full-time

We are seeking a Senior Manager, Order Management to lead our Americas Order Management function within a global SaaS environment. This role sits at the intersection of Sales, Finance, Revenue Accounting, and Deal Desk, ensuring that complex customer transactions are structured, processed, and billed accurately — with a clear understanding of downstream financial impact.

This is not a traditional operations role. Success in this position requires a leader who combines strong operational execution with financial acumen, particularly in how order and billing decisions impact revenue recognition, financial reporting, and internal controls.

• Lead end-to-end Order Management and billing operations across the Americas, ensuring accuracy, completeness, and compliance

• Serve as a key decision-maker for complex and non-standard deals, ensuring alignment with revenue recognition policies and financial controls

• Partner closely with Revenue Accounting, Finance, Sales, and Deal Desk to validate contract terms, pricing structures, and billing outcomes

• Drive improvements in billing accuracy, process efficiency, and internal controls (SOX compliance)

• Support and stabilize month-end and quarter-end close cycles, reducing escalations and improving cross-functional coordination

• Lead and develop a distributed global team (~10–15), primarily offshore, driving performance, prioritization, and accountability

• Identify and resolve complex exceptions and operational gaps, applying structured, data-driven problem-solving

• Support ongoing Lead-to-Cash transformation initiatives, including automation, system enhancements, and process standardization

• Establish scalable workflows that shift the team from manual execution to analytical, high-value work

• Reduced order and billing errors

• Clean, predictable month-end and quarter-end close cycles

• Strong adherence to SOX controls and internal policies

• Improved operational efficiency and reduced manual work

• A high-performing, well-managed distributed team

• Sound decision-making in complex, ambiguous scenarios

• 8–12+ years in Order-to-Cash, Billing, Revenue Operations, or Revenue Accounting

• Experience operating in a SaaS or complex contract-based environment

• Strong understanding of revenue recognition principles (ASC 606 or equivalent)

• Proven ability to work across Sales, Finance, Legal, and Rev Ops

• Experience managing teams and driving performance at scale

• Background in Accounting, Audit (Big
4), or Revenue Accounting

• Experience supporting or owning month-end close and financial reporting processes

• Exposure to SOX controls and internal audit requirements

• Experience with systems such as Salesforce, CPQ, Zuora, Net Suite, or similar

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$ - $

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonab

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.