Account Clerk II

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

The Account Clerk II serves as the first point of contact for the Receivables and Collections Division, managing customer inquiries via phone, email, and the public counter. They conduct research and answer questions regarding the status of accounts and payments, perform billing reconciliations, process payments and refunds, create invoices and credit memos, and prepare journals. The Account Clerk II performs basic skip tracing to locate customers for returned mail, processes incoming and outgoing mail, creates reports and spreadsheets, and works extensively in the accounting system to manage customer accounts.

IDEAL CANDIDATE STATEMENT

The ideal candidate will have experience with accounts receivable or collections, including a background in performing billing reconciliations and account research.

The ideal candidate will demonstrate the following:

* Proficiency working in accounting software, preferably Oracle's People Soft

* Intermediate skills in Excel

* Outstanding communication skills via phone, email and the public service counter

* Strong analytical and problem-solving skills

* Basic knowledge of skip tracing techniques

ACCOUNT CLERK I/ ACCOUNT CLERK II

Perform responsible accounting clerical work involving the maintenance of financial or statistical records for the City's centralized accounting system.

DISTINGUISHING CHARACTERISTICS

Account Clerk I  

This is the entry level for clerical accounting employees. Employees in this class normally work under close and continuous supervision performing a group of closely related duties according to established procedures. While a variety of tasks may be assigned, each usually fits a familiar pattern and changes in procedure or exceptions to rules are explained in detail as they arise. Under this training concept, positions assigned to the class of Account Clerk II which become vacant may reasonably be filled at the Account Clerk I level.

Account Clerk II

Positions in this class are flexibly staffed and are normally filled by advancement from the lower grade of Account Clerk I, or when filled from the outside, require prior clerical accounting experience. Appointment to the higher class requires that the employee be performing the full range of duties for the class and meet the qualification standards for the class. An Account Clerk II works under general supervision and, within a framework of established procedures, is expected to perform a variety of accounting duties with only occasional instruction or assistance.

SUPERVISION RECEIVED AND EXERCISED

Account Clerk I

Immediate supervision is provided by professional accounting or Accounting Technician positions.

Account Clerk II

General supervision is provided by professional accounting or Accounting Technician positions.

* Participate in the preparation of payroll, accounts payable and accounts receivable as well as control and account verification of a centralized accounting system.

* Maintain various ledgers, registers and journals according to established account classifications.

* May audit invoices against Purchase orders; research discrepancies; approve for payment and post to the proper account, keeping a running balance of encumbrances to the funds in each of the accounts.

* May audit various claims for payment including those for travel and Pacific Telephone and SMUD invoices; prepare for check writing and input to data processing.

* Perform accounting clerical work involved in the administration of the 1915 Public Improvement Assessments and the 1911 Bond Act Program.

* Initiate accounting transfers.

* Reconcile general ledger accounts with various registers.

* Perform various routine clerical duties such as typing and filing.

* May audit Personnel Action Requests and submit to update the City's employee master file; prepare payroll from time cards submitted.

* Respond to requests for information from outside agencies regarding employees' status and wages.

* Research and answer employee and department questions regarding employee salaries and fringe benefits, the status of accounts and payments, the proper coding of transactions and other matters.

* Prepare a variety of financial statements and costs and statistical reports.

* Interpret computer reports.

* Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.

Account Clerk I

Knowledge of:

* Modern office practices and procedures.

Ability to:

* Operate a typewriter, calculator and other common office machines.

* Keep financial and statistical records.

* Perform varied clerical work.

* Understand and carry out oral and written instructions.

EXPERIENCE AND EDUCATION

Any combination of experience and education that would provide the required knowledge and…