Collections Specialist; Remote

About Our Client

Our client is one of the world's largest and most recognized legal services firms, ranking #3 globally and #2 in the United States. Established in 2005, the firm has grown to a multi‑billion dollar operation with over 10,000 employees globally across more than 40 countries. They are deeply committed to investing in their professionals through comprehensive talent management strategies that build core leadership, professional excellence, and interpersonal effectiveness.

The firm boasts a collaborative corporate culture centered around high professional standards and cross‑functional support.

This is an exceptional opportunity to join a highly respected global firm supporting a newly expanded and rapidly growing business unit in Northern California. Working as a Collections Specialist, you will gain direct visibility into firm leadership and work closely with attorneys, billing professionals, and accounting managers. This role supports a streamlined interview process with an active hiring team looking to onboard talent quickly.

This position can sit within a commutable distance from the Palo Alto, San Francisco, Los Angeles, Phoenix, or San Diego offices. This is a remote work environment with occasional in‑office visits based on critical business needs, team collaboration, month‑end close, or year‑end activities.

• Client Onboarding Support:
  Assist in gathering required financial documentation, creating new client profiles, and ensuring complete alignment with standard onboarding compliance procedures.
• Payment Processing & Research:
  Handle credit card transactions, verify payment entries, research discrepancies, and track missing transactions by coordinating directly with internal teams and clients.
• Report Generation:
  Run and analyze detailed reports relating to outstanding balances, firm collections activities, and financial transactions to provide actionable insights for leadership.
• Vendor Forms & Account Administration:
  Complete and process vendor forms accurately against company policies and manage over payment documentation via expense systems (Chrome River) to issue client refunds.
• Management Support:
  Partner closely with Collections Managers, offering administrative assistance, managing critical client account files, and handling client objections smoothly.

• First 30 Days:
  Complete in‑house system training, familiarize yourself with firm compliance guidelines, and begin managing client onboarding documentation.
• 60 Days:
  Transition into fully processing daily credit card transactions, analyzing weekly aging reports, and resolving standard payment discrepancies independently.
• 90 Days:
  Confidently manage the full lifecycle of specialized collections accounts, effectively navigate client objections, and seamlessly support month‑end close alongside the accounting operations group.

• Experienced Financial Professional:
  You possess a high school diploma or GED (Associate's degree preferred) along with a minimum of 5 years of experience in a professional accounting role focused on collections, accounts receivable, or financial administration.
• Legal Industry Savvy:
  You have required prior billing and collections experience specifically within a law firm environment, bringing a strong familiarity with supporting attorneys and managing legal billing structures.
• Technical System Proficient:
  You hold intermediate-level skills in MS Word and Excel. Technical familiarity with industry‑standard accounting tools like Aderant, Chrome River, Workday, Pay Pal, or ARCS is highly preferred.
• Excellent Communicator:
  You possess top‑tier verbal and written communication skills necessary to interact professionally with firm partners, clients, and corporate business professionals under deadline pressure.

Stands out through an established track record of strong career stability, longevity, and professional progression within a law firm landscape. You are someone who thrives independently in a remote environment while maintaining an absolute focus on accuracy and premium customer service.

• Sched…