Utility Support Admin; LATAM

Chapman Management Group offers a premiere experience unlike any other for both residents and property owners in Washington D.C. and surrounding areas. With a commitment to elevating the industry standard and advancing local communities, Chapman Management provides unmatched responsiveness while staying at the forefront of technology and advancements in property management services.

Location: Remote – Independent Contractor

Compensation: $4.00 USD/hour

Chapman Management Group (CMG), a Washington, DC-based boutique property management firm specializing in affordable and multifamily housing across the DC, Virginia, and Maryland region, is seeking a LATAM Utility Support Admin to manage utility accounts and billing across our property portfolio. The ideal candidate is highly organized, detail‑oriented, and able to proactively identify and resolve billing and service issues before they become problems.

• Track utility accounts for all properties, including electric, gas, water/sewer, and other services.
• Download utility invoices and enter them into the system for payment processing.
• Monitor due dates to ensure all utility bills are paid on time and avoid service interruptions or late fees.
• Troubleshoot utility service issues or payment disputes and coordinate resolution with providers.
• Reconcile utility accounts and investigate discrepancies.
• Transfer utility accounts into the correct property name and billing portal as needed.
• Track utility usage over time and flag unusual spikes that may indicate leaks, equipment issues, or other problems.
• Maintain organized records of all utility accounts, invoices, and correspondence.
• Communicate with property managers and vendors regarding utility status and issues.

• Prior experience in utility management, accounts payable, or property administration preferred.
• Fluent in English (written and spoken) – required.
• Strong organizational skills and ability to manage multiple accounts simultaneously.
• Excellent attention to detail and follow-through.
• Proficient in Microsoft Office Suite (Excel, Outlook).
• Comfortable working with online billing portals and data entry systems.
• Ability to identify discrepancies and resolve issues proactively.
• Strong communication skills for coordinating with providers and internal team members.

• Flexible PTO:
  Enjoy the freedom to use your available PTO days whenever you choose throughout the year, with only two mandatory dates.
• Room to Grow:
  We offer real opportunities for career growth and professional advancement within the company.
• Competitive Salary
• Work from Home / Remote.
• Work Hours:
  
  Must be available during core US East Coast hours (8:30 AM – 5:00 PM EST)

Chapman Management Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.