Payroll Services Senior Manager

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This role is a hybrid position. Some roles require an office while others may be done remotely. This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Boston office locations.

We are looking for a Payroll Services Manager to lead payroll operations at Sonos as part of our Global Business Services (GBS) function. This role will oversee delivery of accurate, compliant, and timely payroll across our international footprint. The Payroll Services Manager will drive process efficiency, governance, and continuous improvement, partnering with HR, Finance, Legal, and external vendors to ensure a seamless payroll experience for our employees worldwide.

This is a high-impact opportunity for an experienced payroll professional who thrives in a global environment and is passionate about building world‑class global payroll operations.

This role will initially report to the Chief Accounting Officer and transition to the Sr. Director, Global Business Services over the next 6-12 months.

• Global Payroll Leadership:
  Lead payroll operations across multiple regions, ensuring payroll is delivered on time, accurately, and in compliance with local laws and regulations.
• Process Optimization:
  Standardize and streamline global payroll processes to reduce complexity, increase efficiency, and improve employee experience.
• Vendor Management:
  Oversee global payroll vendors (Cloud Pay); establish clear SLAs, monitor performance, and resolve escalations.
• Systems & Integration:
  Partner with HRIS (Workday) and Finance to strengthen integrations, improve data flow, and ensure payroll data integrity.
• Compliance &
  
  Risk Management:
  
  Maintain strong internal controls and audit readiness; ensure payroll processes meet statutory, tax, and GDPR requirements globally.
• Team & Stakeholder Partnership:
  Collaborate with HR, Total Rewards, Finance, and Legal to support cross‑functional initiatives such as benefits alignment, accounting reconciliations, and policy changes.
• Employee
  
  Experience:
  
  Provide clear communication and support to employees on payroll and compensation‑related questions.
• Change & Project Management:
  Lead payroll‑related projects, such as new country rollouts, vendor transitions, and system enhancements.
• Metrics & Reporting:
  Define and monitor payroll KPIs (accuracy, timeliness, SLA compliance, audit results) and deliver insights to leadership.

• 8+ years of progressive payroll management experience, including leadership of multi‑country/global payroll operations.
• Strong knowledge of global payroll practices, compliance requirements, and vendor management.
• Demonstrated success in building scalable payroll processes within a GBS or shared services environment.
• Hands‑on experience with Workday (HCM) and global payroll platforms (e.g., Cloud Pay).
• Deep understanding of payroll accounting, audit controls, and statutory reporting.
• Strong leadership and communication skills; able to balance operational detail with strategic vision.
• Strong analytical skills with ability to interpret compensation and payroll data, create reports, and provide insights.
• Bachelor’s degree or equivalent experience; CPP, GPA, or other payroll certifications a plus.

• Proven track record of driving operational efficiencies and continuous improvement.
• Experience implementing payroll process automation.
• Ability to thrive in a fast‑paced, dynamic global organization.

Research shows that some candidates may not apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.

Sonos is unable to sponsor or take over sponsorship of an employment visa…