Accounts Receivable & Collections Specialist - Home Care

Location: Hybrid/Remote – Richmond, VA

Employment Type: Full-Time

Join a Team That Makes a Difference

At Care Advantage, we believe exceptional care starts with exceptional people. For nearly 40 years, we've been dedicated to helping individuals maintain their independence and quality of life in the comfort of their own homes. As one of the leading home care providers in the region, we're committed to delivering compassionate service while fostering a culture where employees can thrive.

We're looking for an experienced and motivated Accounts Receivable & Collections Specialist to join our Revenue Cycle team. This hybrid/remote position offers the flexibility of working from home while partnering with a collaborative team dedicated to operational excellence and outstanding customer service.

If you're detail-oriented, enjoy problem-solving, and have a passion for helping clients and families navigate billing concerns with professionalism and compassion, we'd love to hear from you.

Our iCARE Values

Everything we do is guided by our refreshed iCARE Values:

• Integrity – We do the right thing, even when no one is watching.
• Compassion – We treat people with empathy, dignity, and kindness.
• Accountability – We own our actions and deliver on our commitments.
• Respect – We value every individual and every experience.
• Excellence – We continuously improve and strive to be our best every day.

Position Summary

The Accounts Receivable & Collections Specialist is responsible for managing client accounts, monitoring outstanding balances, researching payment discrepancies, and conducting collection activities to support the financial health of the organization. This role partners closely with clients, families, branch teams, and leadership to ensure accurate account management and exceptional customer service.

What You'll Do

Accounts Receivable Management

• Process and post daily check deposits, credit card payments, and ACH transactions accurately to client accounts.
• Verify payment accuracy before weekly account closes.
• Monitor aging reports and proactively identify outstanding accounts requiring follow-up.
• Perform account reconciliations and maintain accurate accounting records.

Collections & Customer Support

• Conduct collection activities through phone calls, emails, and written correspondence.
• Provide exceptional service while assisting clients and families with billing questions and payment options.
• Prepare and send demand letters on delinquent accounts when necessary.
• Coordinate payment plans and collection efforts in accordance with company policies.

Research & Problem Resolution

• Investigate customer disputes and account discrepancies.
• Review and validate billing adjustments, credits, refunds, and payroll-related corrections.
• Update account and billing information to maintain accuracy across systems.
• Escalate problem accounts and provide recommendations to leadership.

Specialized Account Management

• Monitor Veterans Affairs (VA) accounts and resubmit outstanding claims.
• Research and resolve VA billing issues in a timely manner.
• Coordinate with collection agencies and attorneys on assigned accounts when appropriate.
• Prepare collection reports and communicate account trends to leadership.

What Makes You Successful

You are:

• Highly organized and detail-oriented
• A strong communicator who can handle sensitive financial discussions professionally
• Analytical and skilled at identifying solutions
• Customer-focused while maintaining accountability
• Able to prioritize multiple tasks and deadlines
• A collaborative team player committed to excellence

Qualifications

Required

• High School Diploma or GED.
• Previous experience in accounts receivable, collections, billing, or related financial operations.
• Strong computer proficiency and data-entry accuracy.
• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to build positive working relationships and collaborate effectively across teams.

Preferred

• Experience with in healthcare, home care, or a related industry.
• Experience with Microsoft GP Dynamics and eRSP.
• Knowledge of healthcare billing and reimbursement processes.
• Experience managing Veterans Affairs or third-party payer…