Tenant Account Specialist

Job Description

At Regency Centers, our people are our greatest asset and we believe that our highly skilled and talented team makes us better. We are seeking a Tenant Account Specialist to join our corporate office located in Jacksonville, Florida. This is a hybrid opportunity with 3 days in the office and 2 days working remotely after the training period. The Tenant Account Specialist is responsible for managing tenant payment applications and resolving significant open accounts receivable (AR) balances.

This includes interpreting lease agreements and reconciling discrepancies by collaborating with Property Accounting, Legal, Property Management, and third‑party auditors. Acts as the primary liaison for tenant disputes, maintaining the dispute database with detailed case information and coordinating resolution efforts. Also oversees recovery audits by facilitating communication and issue resolution among internal teams and external auditors through the issuance of audit findings.

Responsible for applying tenant payments and pursuing significant tenants’ open AR balances by following up with issues related to lease contract interpretation and reconciliation calculations, working with Property Accounting, Legal, Property Management and third‑party auditors to resolve with tenants.

Manage significant tenant dispute/open inquiries within the dispute database by providing tenant’s information, summary of dispute, and disputed amount. Serve as a liaison between tenant and Property Accounting team. When escalation required, facilitate dispute resolution with Property Accounting, Property Management and/or Legal.

Coordinate recovery audits with tenant representatives or third‑party auditors; work with Property Manager, Tenant Dispute Accountant, Manager of AR Reporting & Collections, Property Accounting, Legal and the auditor to resolve issues and perform all necessary steps through issuance of audit finding letter.

• Bachelor’s degree in accounting, finance or business‑related field or equivalent work experience in a related field
• 1–3 years previous experience in a professional office environment
• 1–3 years previous experience working in an Accounts Receivable department (preferred)
• 1–3 years previous collections and dispute resolution experience
• Intermediate level proficiency with Microsoft Suite
• Knowledge of JD Edwards or other financial reporting software (preferred)
• Strong attention to detail while completing multiple or repetitive tasks
• Demonstrates a serious commitment to accuracy and quality while meeting goals or deadlines
• Decisiveness, analytical and problem‑solving skills
• Priority setting, organization and time‑management skills
• Strong communication skills (interpersonal savvy, customer focus, oral and written communication)
• Trust and integrity
• Strong relationship building skills (among tenants and peers)
• Ability to read and comprehend legal documents
• Strong quantitative and analytical skills
• Writing with precise language to creatively communicate complex information to tenants, legal reps, third‑party auditors, PA, PMs & ROs interpreting lease language and explaining billing

* Regency Centers will not sponsor employment‑based immigration petitions or applications for this position, including but not limited to H‑1B, TN visa, or permanent residency.

We own and operate premier shopping centers in suburban neighborhoods in the top cities and markets across the country. We live by a strong set of values, which have guided us for more than 60 years. Our centers thrive with highly productive grocers, restaurants, service providers, and terrific retailers that connect to their communities and customers. We are also active developers of new shopping centers that feature great merchandising, placemaking, and customer engagement as part of our Fresh Look program.

• 23+ PTO days annually
• 11 paid holidays (in addition to PTO)
• Paid leave programs (parental, compassion, bereavement, jury duty, and military)
• Health Advocacy + Employee Assistance Program (EAP)

• Modified in‑office hours
• Dedicated remote work days
• 401(k) with a generous…