Collections Specialist

We are seeking a detail‑oriented and proactive Collections Specialist to support the management of outstanding receivables within a professional services environment. This role partners closely with internal stakeholders to drive effective collection strategies, improve cash flow, and maintain strong client relationships. The ideal candidate is organized, confident, and comfortable working in a fast‑paced, deadline‑driven setting. This position follows a hybrid schedule, requiring approximately 60% in‑office presence and allowing 40% remote work.

• Support the recovery of overdue accounts by tracking, monitoring, and following up on outstanding balances
• Compile, analyze, and review periodic collections reports to identify trends and opportunities for improvement
• Prepare and maintain documentation to support collection activities and account resolution efforts
• Build collaborative working relationships with billing professionals to help manage portfolios and encourage proactive collection practices
• Communicate with clients regarding past‑due accounts through calls, emails, and written correspondence
• Assist in negotiating payment arrangements, including structured payment plans or partial settlements when appropriate
• Maintain accurate and up‑to‑date records of collection activities, communications, and account statuses
• Contribute to process improvements and take on additional tasks or projects as needed

• 3-5 years of collections experience within a professional or corporate services environment; experience in a legal setting is a plus
• Strong organizational skills with exceptional attention to detail and accuracy
• Effective problem‑solving abilities with sound judgment and professionalism
• Excellent written and verbal communication skills with the ability to interact confidently with internal stakeholders and external clients
• Demonstrated ability to build relationships and collaborate with cross‑functional teams
• Self‑starter who can manage priorities independently in a high‑volume, time‑sensitive environment
• Proficiency with Microsoft Office applications, particularly Word and Excel
• Motivated and adaptable, with a commitment to producing high‑quality work and seeing tasks through to completion

Vaco/Highspring offers a competitive salary range and discretionary bonuses, as well as medical, dental, vision benefits and a 401(k) retirement plan.

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations.

Vaco by Highspring respects your privacy and is committed to providing transparent notice of its policies.