Accounts Receivable Advocate

Position Summary

The Accounts Receivable Employer Advocate serves as the subject matter expert and advisor for all Accounts Receivable processes, driving efficiency, accuracy, and compliance across internal operations and external client partnerships. This role leads process improvement initiatives, supports complex reconciliation and remittance issues, and ensures adherence to government, client, and company guidelines. Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role.

• Serve as the department expert on end‑to‑end Accounts Receivable workflows from employer submission through internal processing, reconciliation, and financial reporting.
• Work collaboratively with internal teams and external client employers to establish, communicate, and implement best practices for Accounts Receivable.
• Lead the evaluation, design, and implementation of process improvements, determining appropriate methodologies, priorities, and solutions with minimal supervision.
• Identify, develop, document, and maintain standard operating procedures (SOPs) for all aspects of Accounts Receivable services across clients and administration systems.
• Presents new procedures, initiatives, and technology to internal staff and client employers.
• Advise the VP of Accounts Receivable and Chief Operation Officer on performance trends, risks, and recommended operational improvements.
• Analyze complex reconciliation issues and irregularities, determine root causes, and develop recommended resolutions and process changes to prevent recurrence.
• Handle complex employer remittance inquiries via telephone and electronic modes.
• Serve as subject matter expert on department accounts receivable processes, including COBRA payments, self‑pay payments, refund requests, and cash receipts.
• Manage employer contract setup, maintenance, and system updates.
• Prepare contribution reports and processing.
• Reconcile payments to administration systems and bank postings.
• Research discrepancies, process credits, and retrofit payments.
• Manage delinquency and payroll audit processing.
• Conduct month‑end review, research, correction, and balancing activities.
• Develop and support training content and knowledge resources for Accounts Receivable staff and provide expert guidance on complex processes and system functionality.
• Conduct research and resolve complex technical issues and irregularities.
• Contribute to cross‑functional special projects impacting Accounts Receivable operations and client outcomes, as assigned by the Supervisor or Manager.
• Perform other duties as assigned.

• Associate’s degree in a related field and two years of experience in a process improvement role involving bookkeeping, payroll, finance, banking, or accounting.
• Four years of related work experience such as bookkeeping, payroll, finance, banking, or accounting.
• Proficiency with MS Office tools and applications.
• Advanced proficiency with Excel.
• Strong technical aptitude with the ability to learn new systems and applications.

• Bachelor’s degree in a related field.
• Experience working with financial and operational controls within a third‑party benefits administrator or similar organization.

• Health, vision, and dental coverage.
• 401(k) plan with company match.
• Paid time off (PTO).

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds  be required to work remotely based on business needs.

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
If reasonable accommodation is needed, please contact the Recruiting Department at r