Senior Process Analyst - Billing & Collections

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's North Coast 99 Top Workplaces rankings.

We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at

We are one of the fastest growing firms in the nation, and have offices in Cleveland, Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, visit

Benesch is proud to announce the opening for a Senior Process Analyst
- Billing & Collections in our Cleveland office! This position is hybrid and has work from home flexibility.

Do you thrive on creating structure and order out of chaos? Do you find excitement in developing SOPs, process‑mapping and creating end‑to‑end business processes in order to bring uniformity, consistency and direction to different operational teams? Do you have experience in law firm billing and collections departments and understand the nuances of law firm finances? Then our Senior Process Analyst
- Billing & Collections opportunity is the position for you! Benesch is looking for someone to join our billing and collections team and work hand‑in‑hand with the Director to establish operational goals for their growing team.

The Senior Process Analyst
- Billing & Collections will play a critical role in strengthening and scaling the firm's billing and collections operations. This role is responsible for driving continuous process improvement, documenting, and maintaining standard operating procedures (SOPs), and owning the development, standardization, and scalability of training and process adoption across billing and collections.

The ideal candidate brings deep experience in professional services or law firm billing environments, strong process design and documentation skills, and the ability to partner effectively with Finance, Legal Operations, IT, and practice stakeholders. This position will be instrumental in ensuring operational consistency, efficiency, compliance, and a high‑quality client billing experience as the firm continues to grow. This role is accountable for improving billing cycle efficiency, reducing rework and write‑offs, and enhancing overall realization and cash flow performance.

Process Improvement & Operational Excellence

• Lead continuous process improvement initiatives across the end‑to‑end billing and collections lifecycle, including time entry, prebills, bill review, invoicing, appeals, collections, and cash application.
• Analyze existing workflows to identify inefficiencies, control gaps, risk points, and opportunities for automation or standardization.
• Partner with Billing, Collections, Pricing, Legal Operations, and IT teams to design, implement, and sustain improved processes.
• Define, implement, and actively manage KPIs tied to billing cycle time, invoice accuracy, realization, and collections performance, using data to drive targeted process improvements and accountability across teams.
• Support system enhancements and upgrades (e.g., Aderant or other legal financial systems) by defining process requirements and validating future‑state workflows.
• Support and optimize…