Bursar

Bursar

Reporting to the Controller, the Bursar manages operations of the College's Bursar unit and is responsible for accounts receivable, cashier and banking services functions; including student finance accounts, third party billing, collections, and customer service; performs a variety of technical accounting duties and direct supervision of professional accounting and technical staff.

The ideal candidate will be a strategic-minded leader, who possesses outstanding planning and accounting skills and experience in managing student financial operations to support the goals of the College while supporting the College mission, vision and values.

This position offers remote work flexibility but does require a strong on-campus presence and regular travel to all three FRCC campuses.

Please note:

You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

Strategic Management

• Develop, implement and continuously refine a student-centered receivables and payment strategy that supports student success, enrollment retention, and institutional financial health.
• Evaluate the impact of billing, collections, refund, and payment policies on student access, persistence, and completion, and recommend policy enhancements.
• Lead college and systemwide initiatives to streamline and improve billing, payment plan administration, refund processing, and student financial communications,
• Partner with campus stakeholders to align bursar operations with enrollment and student success initiatives.
• Analyze trends related to student account balances, delinquency rates, payment plan participation, registration holds, refunds, and collection activity to inform strategic decision-making and operational improvements.
• Establish and monitor service standards, performance metrics, and response expectations to ensure high-quality, student-focused service delivery.
• Champion business process automation, technology enhancements, and modernization efforts that improve operations, compliance, and student experience.
• Identify, assess, and mitigate regulatory, financial, and operational risks associated with student accounts receivable, cash management, and bursar functions.
• Represent the Bursar's Office on institutional, systemwide, and cross-functional committees, providing subject matter expertise and contribute to strategic planning initiatives.
• Foster culture of continuous improvement, innovation, accountability, and customer services excellence within bursar operations.

Leadership

• Foster a student-centered, service-oriented culture that emphasizes professionalism, responsiveness, and positive student experiences.
• Set clear service expectations and accountability measures
• Hire, train and provide ongoing supervision, coaching, mentoring, and performance feedback to support employee development and departmental goals.
• Develop a cross-trained team capable of effectively supporting multiple functions in the Bursar's unit to enhance operational flexibility and improve customer service.
• Ensure staff consistently apply institutional, system, state, and federal policies, procedures, and regulations related to student accounts and receivables.
• Create and implement escalation and resolution protocols for complex student issues, ensuring timely, equitable, and student-focused outcomes.
• Promote employee engagement, continuous learning, and professional development to strengthen college excellence

Accounting Controls

• Develop, implement, and monitor internal controls governing cash handling, refunds, receipting, account adjustments, write-offs, and other student accounts transactions to ensure accuracy, compliance, and financial integrity.
• Ensure appropriate segregation of duties across operations to mitigate risk and strengthen accountability
• Manage compliance with payment card industry (PCI) standards and payment security requirements, ensuring the protection of sensitive information.
• Establish and maintain fraud prevention, detection, and reporting processes to minimize financial risk and support regulatory compliance.
• Create, maintain and regularly update documented…