Exceptions Processing Coordinator

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

** Exceptions Processing Coordinator*
* ** Accounting Operations | Refund Processing | Account Reconciliation | Chargebacks | Excel | Hybrid*
* The  
** Exceptions Processing Coordinator
** is responsible for processing customer refunds, researching account activity, supporting reconciliation activities, and resolving payment-related discrepancies.

This role works closely with internal teams to ensure accurate financial records, timely refund processing, and a positive customer experience. The ideal candidate has experience in financial services, accounting operations, payment processing, customer account management, and data analysis, with strong attention to detail and proficiency in Microsoft Excel.

** Key Responsibilities*
* + Process open and closed account refunds accurately and timely for customers.

+ Research customer account history, financial transactions, and payment activity to resolve inquiries and discrepancies.

+ Maintain detailed account documentation and notate customer records as needed.

+ Generate and review daily production reports, operational reports, and end-of-day balancing reports.

+ Assist with daily and monthly account reconciliations, including issued and outstanding checks.

+ Investigate and respond to chargeback disputes, returned checks, and payment exceptions.

+ Adjust customer account balances and ensure financial records remain accurate and compliant.

+ Identify discrepancies and work with internal teams to resolve accounting and payment-related issues.

+ Support continuous improvement efforts related to refund processing, reconciliation activities, and financial controls.

+ Maintain confidentiality and accuracy when handling financial and customer information.

** Required Qualifications*
* + High School Diploma or equivalent.

+ Minimum of two (2) years of experience in a financial services, accounting, banking, payment processing, accounts receivable, customer service, or related role.

+ Strong proficiency with Microsoft Office Suite, particularly Microsoft Excel, including reporting and data analysis functions.

+ Experience researching account activity and resolving customer or financial inquiries.

+ Strong analytical, organizational, and problem-solving skills.

+ Ability to manage multiple priorities while maintaining accuracy and attention to detail.

+ Ability to work effectively in a remote work-from-home environment.

+ Ability to travel to the office as business needs require.

** Preferred Qualifications*
* + Associate's degree or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

+

Experience with account reconciliation, refund processing, chargebacks, payment operations, banking operations, or financial transaction processing.

+ Experience working with financial systems, accounting platforms, or customer account management systems.

** Why Join Us*
* Join a team where accuracy, problem-solving, and customer focus make a direct impact every day. As an Exceptions Processing Coordinator, you'll play a key role in managing customer refunds, researching account activity, maintaining financial accuracy, and supporting critical accounting processes. This position offers the opportunity to build expertise in financial operations, account reconciliation, payment processing, chargeback resolution, and customer account management while working in a collaborative remote environment.

** Flexible Working*
* At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

** In this role, you can expect the following working conditions:*
* ** Hybrid Work:
** Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and…