Accounts Receivable Associate

Accounts Receivable Associate

The Accounts Receivable Associate plays a key role in resolving shipping and billing discrepancies, managing claim resolutions, and supporting accurate financial records. This entry-level position is ideal for individuals with an accounting or finance background who want to grow their career in a reputable, employee-focused organization. You will handle a high volume of resolution cases, collaborate with cross-functional teams, and use analytical skills to ensure customer accounts are accurate and aligned with company policies.

• Manage and process issue requests related to shipping, billing, and keying discrepancies received from customers, sales teams, branches, and internal departments, ensuring accurate documentation and thorough follow-through.
• Process an average of 25 or more resolution cases per day with strong accuracy and timely follow-up.
• Identify emerging claim trends and escalate concerns and findings to team leads for further review.
• Perform root-cause analysis to identify errors in billing or shipping and initiate appropriate notifications to relevant stakeholders.
• Use sound judgment to evaluate shortage disputes using shipment weight data and determine when to issue denial letters.
• Analyze billing complaints and resolve discrepancies in alignment with established company policies and procedures.
• Initiate credits or product replacements within established authorization limits, ensuring proper documentation and approvals.
• Communicate credit denials professionally and clearly to accounts receivable teams, customers, and internal stakeholders.
• Collaborate with cross-functional teams, including sales, branches, and other internal departments, to resolve discrepancies and provide detailed research updates.
• Obtain and verify proof-of-delivery documents by coordinating with carriers and ensuring documentation is complete and accurate.
• Support accounts receivable activities such as aging report review, reconciliation, and deduction analysis as needed.
• Perform other duties and special projects as assigned to support the accounting and finance function.

• Bachelor's degree in Accounting or Finance, or a closely related field.
• Foundational knowledge of accounting and accounts receivable processes.
• Ability to process a high volume of resolution cases (25+ per day) with accuracy and attention to detail.
• Strong Excel skills, including proficiency with VLOOKUP functions and pivot tables.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to read and interpret aging reports, perform account reconciliations, and analyze deductions.
• Strong analytical and resolution skills for handling billing and shipping discrepancies.
• Ability to perform root-cause analysis and make sound, data-driven decisions on disputes and denials.
• Clear and professional written and verbal communication skills for interacting with customers and internal teams.
• Ability to collaborate effectively with cross-functional teams and manage multiple tasks in a fast-paced environment.

• Background or prior internship experience in accounting, finance, or accounts receivable is preferred.
• Familiarity with Oracle or similar enterprise resource planning (ERP) systems is a plus.
• Experience with cash application, collections, or deduction management is beneficial.
• Strong organizational skills and the ability to prioritize work to meet deadlines.
• Interest in building a long-term career within accounting and finance, with openness to internal mobility and growth opportunities.
• Motivation to learn quickly and adapt to new processes and systems during training.

This role begins with an intensive onsite training period, typically for the first two weeks, to ensure you are fully up to speed on systems, processes, and procedures. After training, the position transitions to a hybrid model in which you work from home four days per week and go onsite once per week, with specific onsite days determined by the team.

The environment is fast-paced and detail-oriented, with a strong focus on accuracy, collaboration, and continuous…