Spécialiste Pilotage et Comptabilité; Télétravail complet - Pornic)

Pennylane Opportunity

Are you looking for a stimulating professional environment based on autonomy and trust?

Pennylane offers you the opportunity to grow within a company in full growth.

Here, your expertise will directly help entrepreneurs regain control of their finances. Discover a place where your skills will be valued and where you can shape the future of financial management.

Our vision

Our ambition is to become the preferred financial management software for European SMEs.

We help entrepreneurs get rid of time-consuming tasks related to accounting and finance, while giving them access to key financial information to help them make the best decisions for their business.

At the same time, we help accounting firms by allowing them to spend less time on redundant and repetitive tasks, and more time on consulting and supporting their clients.

About Pennylane

Pennylane is one of the fastest growing Fin Techs in France, and soon to address the European market.

In 5 years of existence, we have:

Positioned ourselves on the market as an innovative accounting and financial management solution publisher

Raised a total of 400 million euros, from renowned investors, including Sequoia, the flagship fund of Silicon Valley, known for supporting Google, Facebook, Airbnb, Stripe, Paypal and many others at their inception

Grown from 7 co-founders to a team of 1000 employees, with an average rating of 4.9/5 on Glassdoor and 94% of Glassdoor reviewers who would recommend PL to their relatives!

Built an international team composed of employees from 25 different countries, with a very flexible remote work culture

Gained the trust of thousands of users and obtained excellent feedback

Already more than 900,000 SMEs and more than 6000 accounting firms use Pennylane in France!

Why is this role so important with us?

As a Support Specialist for Pilotage and Accounting, you position yourself as a business and platform expert. You are the preferred contact for our client base who has chosen Pennylane as the central software for their accounting and financial management. You are therefore at the heart of the 360-degree customer experience and make the clients and their accountants benefit from the full power of Pennylane in the service of their growth.

How will you contribute to the project?

As a member of the Application and Technical Support team, you are the central relay point between our client Directors, their internalized Accountants and the Accounting Firms. You are in daily contact with users and seek to understand the problems they encounter.

After investigation, your goal is to provide a response or solution to your interlocutor, or when necessary, escalate the problem to the technical teams. You are also responsible for helping company accountants and firms to integrate their data on Pennylane to facilitate their migration.

What will be your daily missions?

First 3 months:

- You join the Pennylane Academy and continuously train yourself on the product and the team's workings.

- You learn everything you need to know about our company, our vision, and our different departments.

- You learn to identify all stakeholders and collaborate effectively within your team, as well as with different departments.

- You start answering accounting-related requests: you receive the requests, qualify them based on a deep understanding of accounting principles, and provide quick and impactful responses.

4 to 6 months:

- You gain autonomy and take full control by ensuring a good follow-up of the requests until the complete resolution of the tickets to guarantee user satisfaction.

- You start managing increasingly complex client requests.

- You contribute to the creation and updating of support materials available to the client to develop their autonomy.

- You share your accounting knowledge and "on the ground" experience with your colleagues.

- You carry the voice of the client and share constructive feedback with the product teams.

And then...

- You become a product expert and make your team more efficient by identifying areas for improvement.

- You take control and lead to success the projects that matter to you and make you grow.

In the future, you will have opportunities to evolve towards more complex questions in the Support team, but also towards other teams such as account managers or implementation managers for our clients.

Required skills

- Accounting training (BTS CGO, DCG, BTS assistant de gestion PME-PMI, Master CCA or Bachelor Responsible for admin and accounting).

- Experience of at least 3 years in an accounting firm (ideally having done at least three fiscal periods).

- Direct work with the director is a plus (internal consulting, for example).

- Affinity for innovative work tools and new technologies.

- Autonomy, ability to solve problems alone and find solutions.

- Knowledge of the Pennylane tool is a plus.

- Professional level in English.

- Writing skills and pedagogical ability to interact with users in a clear and professional manner.

- Ability to understand and…