Accounts Receivable Specialist

Role:
Accounts Receivable Specialist (Back Office Operations)
Pay: $22/hour
Assignment:
Hybrid (4 Days In Office, 1 Day WFH)

Location:

Fort Worth, TX 76177

Schedule:

4 Days In Office, 1 Day Work From Home

• Process various work items received through system cases, email, and paper mail in a timely manner.
• Manage high-volume workloads ranging from 5,000 to 25,000 work items per month, depending on the team.
• Conduct extensive research and make outbound calls to customers, vendors, or other parties when necessary.
• Process payment allocations, refunds, and account terminations.
• Complete account corrections, refund requests, and title release processes.
• Process vendor invoices and lease citation payments accurately and on time.
• Research payment requests and ensure appropriate cross-charging to customer accounts when applicable.
• Review exception invoices to verify optical character recognition (OCR) has accurately captured invoice details.
• Process repossessions, charge-offs, and other hostile account terminations.
• Prepare and send required notifications in accordance with legal guidelines for consumer and commercial accounts.
• Support processes that carry legal risk and require strict adherence to timelines and accuracy standards.
• Prepare documentation for Autopay enrollment and account modifications.
• Process due date changes, extensions, deferrals, restructures, retail account reschedules, lease-to-retail conversions, balloon rewrites, collateral substitutions, transfers of interest/equity, and mid-term mileage requests.
• Ensure account modifications comply with documented compliance guidelines.
• Collect and review incoming customer correspondence.
• Create and assign departmental cases.
• Prepare response letters and outgoing customer communications.
• Communicate effectively with peers, customers, and internal business partners.
• Maintain a high level of accuracy, attention to detail, and time management.

• High School Diploma required.
• College education preferred.
• Background in Accounting or Finance preferred.
• At least one year of experience in Accounts Receivable or Banking preferred
  .
• Experience and/or education in other accounting-related fields is a plus
  .
• Data entry experience is a plus.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to adapt to changing priorities and work in a multifunctional environment.
• Strong analytical and problem‑solving skills.
• Ability to conduct research and handle complex account‑related inquiries.
• Ability to manage high‑volume workloads while meeting deadlines.

• Process various work items received through system cases, email, and paper mail in a timely manner.
• Manage high-volume workloads ranging from 5,000 to 25,000 work items per month, depending on the team.
• Conduct extensive research and make outbound calls to customers, vendors, or other parties when necessary.
• Process payment allocations, refunds, and account terminations.
• Complete account corrections, refund requests, and title release processes.
• Process vendor invoices and lease citation payments accurately and on time.
• Research payment requests and ensure appropriate cross‑charging to customer accounts when applicable.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to…