Manager, Accounts Receivable & Inventory Control

About the Team

Our Finance team ensure we are accountable and on track to company strategies. Their responsibilities include forecasting, in-season management, and analysis across business units. From sales and margin to operations and expenses, our Finance team provides consistent, accurate information to cross-functional partners to support Pet Smart's growth initiatives.

Collaborative Work Environment:
At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Manager, Accounts Receivable & Inventory Control is responsible for leading both the Accounts Receivable and Inventory Control teams. Areas of coverage within Accounts Receivable include key billing, collection, cash application, account reconciliation, and close activities for Pet Smart’s merchandise and marketing vendor-funded programs as well as Pet Smart Veterinary Services (PVS). The primary area of coverage within Inventory Control relates to the company’s store physical inventory process, including scheduling of inventories, maintenance of related procedures, managing external partner relationships, and posting relevant journal entries.

This role will provide direction and review for team members while serving as an escalation point for complex issues and cross-functional initiatives.

Essential Duties and Responsibilities:

• Lead the development and performance of team members encouraging growth in position, career progression.
• Oversee Accounts Receivable and related financial operations, including billing, collections, cash application, vendor allowances, PVS, loan accounting, contract review, payment monitoring, and customer account activity.
• Direct the accounting and reporting processes supporting store physical inventories and live pet cycle counts, including reconciliation, validation, journal entries, reporting, and posting of inventory results.
• Manage and continuously improve physical inventory processes, including event planning, store resource distribution, overnight support, issue escalation, and coordination with store and field leadership.
• Oversee accounting close activities, including journal entries, accruals, variance analysis, general ledger reconciliations, and resolution of aged or reconciling items.
• Ensure the accuracy, completeness, timeliness, and appropriate support of accounting transactions, inventory results, reconciliations, reports, and departmental deliverables.
• Partner with store leadership, field leadership, IT, and other cross-functional teams to resolve operational and accounting issues and improve systems and processes.
• Monitor financial and operational trends, including receivables, inventory variances, unapplied cash, deductions, reserves, and write-offs, to identify risks and recommend appropriate actions.
• Ensure compliance with company policies, accounting standards, contractual requirements, audit expectations, and internal control procedures.
• Oversee audit support and maintain effective process documentation, desk procedures, and internal control materials.
• Lead process improvements, automation initiatives, system enhancements, reporting requests, and cross-functional projects affecting Accounts Receivable, physical inventory, and accounting operations.
• Establish priorities, manage competing deadlines, and serve as an escalation point for complex accounting, inventory, contractual, operational, and process-related…