Billing Coordinator

Seeking a highly organized and detail-oriented Billing Coordinator to support a busy, high-volume invoicing function. This position is responsible for ensuring customer invoices are accurate, complete, and submitted in accordance with contractual requirements and established billing procedures. The ideal candidate thrives in a fast-paced environment, can effectively manage multiple priorities simultaneously, and demonstrates strong follow-through when resolving billing discrepancies and customer invoicing issues.

Working cross-functionally with various internal departments, this individual will play a critical role in maintaining billing accuracy, supporting revenue operations, and ensuring timely invoice delivery while providing exceptional internal and external customer service.

• Generate, review, and process customer invoices utilizing supporting documentation, contract terms, and billing guidelines.
• Examine invoice packages for completeness, accuracy, pricing compliance, tax considerations, and required customer documentation.
• Verify purchase orders, supporting records, approvals, shipping documents, service confirmations, and other billing-related materials before submission.
• Monitor invoice workflows and proactively follow up on pending approvals or outstanding items to prevent delays.
• Conduct final quality reviews to ensure invoices meet customer-specific submission requirements.

• Submit invoices through electronic platforms, customer portals, and other approved submission methods.
• Investigate and resolve billing discrepancies, rejected invoices, validation errors, documentation deficiencies, and account-related exceptions.
• Research and address questions related to pricing, tax treatment, quantities, approvals, and customer billing requirements.
• Maintain documentation and records related to invoice submissions, corrections, and status updates.
• Escalate complex billing concerns and unusual exceptions when necessary.

• Partner with internal teams to obtain missing information, clarify billing details, and resolve invoicing issues.
• Communicate professionally with customers and stakeholders regarding invoice status, documentation requests, and account inquiries.
• Ensure customer-specific billing instructions and account requirements are consistently followed.
• Support initiatives aimed at improving billing efficiency, accuracy, and process compliance.

• Strong organizational skills with the ability to manage multiple priorities in a deadline-driven environment.
• Excellent attention to detail and commitment to producing accurate work.
• Proven ability to identify discrepancies, analyze issues, and implement effective solutions.
• Strong written and verbal communication skills.
• Ability to adapt quickly to changing priorities, customer requirements, and business demands.
• Proficiency with Microsoft Office applications, including Excel, Teams, and related collaboration tools.
• Comfortable learning and navigating various business systems, customer portals, and technology platforms.

• Previous experience in billing, invoicing, accounts receivable, revenue operations, or a related accounting support function.
• Experience working with enterprise resource planning (ERP) systems and billing software.
• Familiarity with electronic customer invoicing portals and workflow-based billing processes.
• Understanding of sales tax considerations and invoice compliance requirements.
• Experience supporting customers with unique invoicing procedures, approval workflows, and documentation requirements.
• Background working within high-volume operational, distribution, logistics, manufacturing, industrial, or service-based environments.
• Competitive salary plus performance-based bonus opportunity.
• Hybrid work schedule with remote work one day per week.
• Medical, dental, and vision insurance offerings.
• Paid holidays and generous paid time off program.
• Ability to carry over a portion of unused PTO annually.
  
  Opportunity to work with an experienced leadership team in a collaborative environment.
• Stable and growing organization with a strong commitment to employee development, operational excellence, and long-term success.