Director of Client Accounting

BTBK Accounting Services, LLC | 2802 Walton Commons Ln, Suite 103, Madison, WI 53718

Full-Time, Hybrid-Remote | Madison, WI

Join a growing accounting firm as our Director of Client Accounting! BTBK Accounting Services specializes in providing consulting and full-service accounting to restaurant industry clients, including multi-unit franchisees and casual dining groups.

This is a leadership seat, not a stepping stone. We are looking for an experienced accounting leader to own client delivery end to end and lead our two client teams (Franchise and Casual Dining). You will work directly with the owner, sit on the Leadership Team, and take over final review of client financials so the owner can focus on growth and advisory.

We run on EOS, we are in growth mode, and we are a small company that values flexibility and work life balance where people can make a difference.

The Director of Client Accounting is responsible for the accuracy, timeliness, and efficiency of all client financial reporting. This includes final review of period-end financial statements, reconciliations, and sales and meals tax filings prepared by our staff; ownership of the close calendar and close process; leadership and development of the accounting team; and continuous reduction in the hours required to serve each client through standardized processes and the firm's automation and AI tooling.

Internal controls designed to mitigate risk will be adhered to as well as Generally Accepted Accounting Principles. This is a full-time hybrid-remote position.

• Ownership mindset: treats every client's financials as your own and does not let an error reach the client or the owner.
• Ability to lead, coach, and hold accountable a team of accountants, both onsite and remote.
• Restaurant industry fluency: prime costs, POS-to-GL tie-outs, third-party delivery, tips and payroll liabilities, inventory, and franchise reporting calendars.
• Process discipline: builds the standard, documents it, and gets the team to follow it.
• Comfort with technology and a drive to remove manual hours using automation and AI-assisted workflows.
• Exceptional client relationship and communication skills.
• Ability to manage unexpected and sometimes urgent firm or client matters as they arise.
• Project and time management skills across many concurrent clients.

• Lead day-to-day delivery for approximately 36 restaurant clients across two teams (Franchise and Casual Dining); run the team Level 10 meeting and weekly scorecard.
• Own the period close calendar and close checklist in Asana, including the staff-to-reviewer handoff, and clear blockers before deliverables are late.
• Serve as final reviewer on client financial statements, balance sheet reconciliations, period-end packages, and multi-state sales and meals tax filings.
• Manage client relationships for delivery matters and serve as escalation point for client questions on financial results.
• Attend Leadership Team meetings and participate in general business planning.
• Standardize how work gets done: one chart of accounts per client segment, one close checklist per client type, and a consistent onboarding process for new clients.
• Ensure the firm's existing tooling (payroll journal entry builders, sales tax workbooks, inventory adjustments, covenant calculations, POS-to-P&L variance reports) is run by the team as the default process, and document SOPs for each.
• Partner with the AI Implementation Specialist to identify where staff hours are spent by client and period, prioritize automation targets, and deliver measurable hour reductions each quarter.
• Review gross margin by client with the owner each quarter and recommend repricing, rescoping, or…