NCD Coordinator

Description

Job Name
:
National Candidate Database Coordinator

Job Reports To
:
Manager, National Candidate Database

Department: Client Services

FLSA Status: Salaried Non-Exempt

Schedule: Monday – Friday 8:00 a.m. – 4:30 p.m. /37.5 hours weekly

Remote work flexibility: however, this is not a full-time remote position, and you must work in the Nashville office two days per week or as needed
.

The NCD Coordinator supports the core functions of the Client Services Department and is expected to follow established departmental procedures while performing position-specific duties. Key responsibilities include managing and maintaining data in the National Candidate Database for the Uniform CPA Examination; providing exceptional service to clients and customers; and assisting state boards of accountancy and candidates throughout the Computer-Based Testing (CBT) process.

The NCD Coordinator supports the core functions of the Client Services Department and is expected to follow established departmental procedures while performing position-specific duties. Key responsibilities include managing and maintaining data in the National Candidate Database for the Uniform CPA Examination; providing exceptional service to clients and customers; and assisting state boards of accountancy and candidates throughout the Computer-Based Testing (CBT) process.

• Develop and maintain a positive relationship with the accountancy boards and staff
• Review and resolve all candidate data validation processing errors
• Participate and conduct training over the NCD Database system and CBT process
• Provide technical support for the accountancy boards over the NCD processes
• Generate reports related to the NCD data
• Review Center Problem Reports (CPR)
• Assist accountancy boards and candidates with examination administration issues
• Assist accountancy boards and candidates with NCD payment issues
• Manage the NABSA Candidate Accounts
• Ability to travel and proctor the CPA examination
• Process and send out Notice to Schedules and Payment Coupons to candidates
• Process scores and release score notices to the accountancy boards and candidates
• Receive and process exception to policies, unburn requests and receipts request in accordance with NCD policies and procedures
• Maintain candidate records by documenting any updates to names, emails, postal addresses or candidate test event experience
• Adhere to all NCD documented policies and procedures
• Attend meetings and actively participate as a member of the NCD department
• Respond to accountancy board and candidate inquiries via email and telephone within 24-48 hour time frame
• Monitor the phone lines and perform Customer Service duties as needed
• Protect organization's values by keeping customers’ personally identifiable information (PII) confidential
• Work well under pressure and consistently meet established work timelines
• Display basic problem solving and analytical skills
• Maintain superior levels of customer service
• May be required to work some weekends as business needs dictate
• Perform other duties as assigned by supervisor

All NASBA departments, employees and boards.

CPA Examination Services and related internal staff.

Accountancy Boards, AICPA, Prometric, current and potential CPA candidates.

• Proven analytical, evaluative, and problem-solving abilities.
• Team oriented
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Exceptional research skills and high attention to detail
• Strong time management and organization skills with strict attention to detail
• Extensive experience working in a team-oriented, collaborative environment
• Cross-cultu…