Director of Student Accounts

Job Summary

Serving as a senior member of the HPU Business Office leadership team, the Director of Student Account’s primary focus is to lead and direct the activities of the Student Accounts area. This section is responsible for financial activities related to student accounts, including assessing tuition and fee charges, preparing eBill Statements, interpreting and auditing student account balances, processing student payments and refunds, assisting with payment plans and past due balances, connecting students to financial resources and enhancing student financial literacy, and handling the consequences of nonpayment.

Key outcomes of this position include maximizing the conversion of receivables to cash, reducing the ratio of unpaid accounts as compared to total net tuition charges, maximizing cash receipts from third-party billing arrangements, and ensuring excellent customer service to students, families, and the university community.

This on-site position will be based out of our Business Office, located at Waterfront Plaza in downtown Honolulu.

• Bachelor’s Degree in Accounting, Finance, or other business-related field or equivalent work experience (minimum of five (5) years of accounts receivable and collections).
• Five (5) years of experience with automated student accounting programs.
• Intermediate proficiency with Microsoft Office Suite and Windows.
• Two (2) years of management experience.
• Two (2) years of customer service experience.

• Higher Education and/or non-profit organization experience.
• Ability to effectively prioritize and execute tasks independently in a fast paced and rapidly changing environment.
• Ability to work in an environment that utilizes excellent time and stress management skills.

• Demonstrated ability to communicate effectively in both oral and written English with executive, senior management, faculty, staff, managers, technical staff, and students and parents/guardians.
• Ability to establish and maintain effective working relationships.
• Ability to follow up to pursue needed information and solutions.
• Experience utilizing Ellucian (Banner) software.
• Candidates must be legally authorized to work in the United States. Visa sponsorship is not available for this position.
• Report to work obligations to support the department and will require work during HPU's winter break at month end.
• Must meet training and background check qualifications and comply with the Protection of Minors policy.
• Able to work all shifts and extended hours.
• This position is an essential position. Candidates must be able to work from home, if needed.

• Student Billing and Accounts Receivable
  • Oversee the accurate assessment of tuition, fees, housing, meal plans and other student charges, including the process and procedures over the monitoring of fee audits.
  • Ensure timely generation and distribution of student billing statements and account communications.
  • Monitor and manage student accounts receivable and delinquent activity.
  • Develop and implement collection strategies that balance institutional financial objectives with student success and retention goals.
  • Review account adjustments, write-offs and exceptions in accordance with university policy.
• Cashiering and Payment Operations
  • Direct cashiering functions, including payment processing, cash handling, credit card transactions, and daily reconciliations.
  • Ensure compliance with cash management standards and internal controls.
  • Oversee administration of payment plan programs and third-party billing arrangements.
  • Monitor electronic payment systems and recommend enhancements to improve student access and service.
• Stu…