Collections Specialist

Criteria for Clickstop's internal hiring process:

• Employee has been employed with Clickstop for at least 6 months.
• Employee is Engaged.
• Employee is meeting the expectations of their current role.
• Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.
• Employee and their current manager have discussed the opportunity prior to applying.

What to expect during the internal hiring process:

Within three business days of submitting your application, you can expect the following:

• Your current manager will receive a notification from Greenhouse prompting them to complete a scorecard evaluating your engagement and performance in your current role.
• The Talent Acquisition Specialist (TAS) will review the details of the scorecard and it will be determined if we will proceed with your application or if additional conversation needs to take place to determine next steps.
• If we choose to proceed, you will receive an email from the TAS notifying you that we will be proceeding with your application and it will include a scheduling link to set up time with the open role’s hiring manager. Utilize the Internal Interview Coaching Guide to prepare for your hiring manager interview.
• If we choose not to proceed, you will meet with your manager to discuss why we will not be proceeding with your application at this time.

Note:

For remote work, internet speeds of 20 mbps are required. Permanent residence must be in one of the following states:
Iowa, Alabama, North Carolina, South Carolina, Pennsylvania or Florida.

This role is remote and hybrid capable. Active employees are encouraged to apply.

As a Collections Specialist
, you will play a key role in maintaining the financial health of the organization by managing a portfolio of outstanding accounts, primarily business-to-business (B2B), along with a smaller volume of consumer accounts. Working closely with accounting, sales, and customer service teams, the Collections Specialist builds working relationships with customer accounts payable contacts, resolves invoicing and payment discrepancies, and secures timely payment of past‑due balances.

This role requires a balance of persistence and professionalism, as the specialist must recover funds while preserving valuable long‑term client relationships. The Collections Specialist is integral to reducing average collection period, minimizing bad debt, and supporting consistent cash flow.

"If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!" – Tammy, Current Employee

What you'll be doing as a Collections Specialist:

• Aligning with Clickstop's Core Values to drive our culture and business forward.
  • In this role, Communicate and Impactful stand out.
    • Remaining respectful, calm and communicable at all times, especially in stressful situations.
    • Being solution oriented. Identifying where miscommunications may have taken place and working with individuals to find a best‑case resolution.
    • Consistently performing at high levels, focusing on great results.
    • Owning your results as a highly motivated, self‑driven finance professional.
• Manage accounts receivable for primarily business accounts, monitoring aging, identifying past‑due balances, and driving timely collection.
• Build relationships with customer finance contacts and proactively follow up on outstanding invoices through phone, email, and written correspondence.
• Navigate customer vendor portals, purchase order requirements, and invoice submission processes to prevent and resolve payment delays.
• Investigate and resolve billing disputes and payment discrepancies, including…