US Logistics Accounting Specialist - Alpha Staffing and Recruiting

We are seeking a detail-oriented, customer-focused Accounting & Client Support Specialist to support a growing transportation-finance and back-office services operation.

This role is ideal for someone with experience in Accounts Payable, Accounts Receivable, freight billing, transportation documentation, invoice processing, or logistics customer service. The Accounting & Client Support Specialist will serve as a key point of contact for transportation clients, carriers, brokers, and internal teams—handling account questions, invoice and payment inquiries, documentation follow-up, and day-to-day service needs.

The successful candidate will be comfortable managing a high volume of customer calls and emails, reviewing freight-related documentation, resolving billing or payment discrepancies, maintaining accurate account records, and delivering a responsive, professional customer experience.

• Provide timely, professional support to clients, carriers, brokers, and internal teams by phone and email.
• Serve as a primary contact for questions related to invoices, payments, account status, documentation requirements, and service requests.
• Review and verify freight documentation, including Bills of Lading (BOLs), Proofs of Delivery (PODs), rate confirmations, invoices, and supporting documents.
• Identify missing, incomplete, inaccurate, or conflicting documentation and coordinate with clients or carriers to obtain corrections promptly.
• Support Accounts Payable and Accounts Receivable processes, including invoice review, payment tracking, reconciliation, and account maintenance.
• Monitor outstanding invoices, payment statuses, aging items, and unresolved account issues.
• Research and resolve billing discrepancies, short payments, duplicate invoices, disputed charges, and payment-processing concerns.
• Coordinate internally to ensure carrier payments, invoice audits, and client account activity are processed accurately and on time.

• 2+ years of experience in Accounts Payable, Accounts Receivable, billing, collections, customer account support, payment processing, or a related accounting/operations role.
• Experience in transportation, trucking, logistics, freight brokerage, factoring, finance, or a related service-based environment strongly preferred.
• Knowledge of freight-related documentation, including BOLs, PODs, rate confirmations, invoices, and carrier payment documentation.
• Comfortable making and receiving a high volume of client, carrier, and partner calls.
• Strong attention to detail and ability to review financial and operational documents accurately.
• Ability to work independently and maintain productivity in a remote work environment.

• Competitive salary based on experience
• Collaborative and supportive team environment
• Opportunity for professional growth
• Opportunity to build long-term experience within a stable logistics organization