Tax Resolution Analyst; Tax Notices

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

If you’re someone who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that’s redefining what payroll software should be.

The Tax Resolution Analyst (Tax Notices) is responsible for reviewing, investigating, and resolving tax notices issued to our payroll clients by federal, state, and local tax agencies. This role ensures clients remain compliant, penalty notices are resolved or abated efficiently, and root causes are identified to prevent recurring errors. This position requires deep technical knowledge of payroll tax laws, strong analytical skills to audit historical payroll records, and direct experience working with government tax agencies (IRS and state/local tax authorities) to clear tax notices, abate penalties, and reconcile payroll tax accounts.

• Review, investigate, and resolve tax notices issued to our payroll clients by federal, state, and local tax agencies.
• Recalculate historical taxable wages, tax with holdings, and employer contributions to ensure proper compliance and accurate adjustment calculations.
• Reconcile gross-to-net payroll data against quarterly and annual tax filings to pinpoint discrepancies.
• Investigate, track, and resolve tax notices, penalty assessments, and tracer letters from federal, state, and local jurisdictions.
• Communicate directly with tax agency representatives to discuss agency adjustments, secure penalty abatements, and negotiate resolution timelines.
• Perform root-cause analysis on tax errors to prevent recurring agency notices and compliance issues.
• Maintain detailed documentation and audit trails for all filed amendments and tax correspondence.
• Stay current on changing federal, state, and local payroll tax legislation affecting amendments and filing guidelines.
• Perform other related duties as assigned.

• 2–5 years of dedicated experience in payroll tax processing, payroll auditing, or agency tax resolution, with demonstrated expertise in payroll tax.
• Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience preferred.
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) preferred.
• Hands-on experience navigating IRS e-services and state government tax portals.
• Exceptional attention to detail, strong problem-solving capabilities, and clear written/verbal communication skills for agency negotiations.
• Adaptable and comfortable operating in a fast-paced, startup-like environment.
• Team-oriented, resilient, proactive, and solutions-focused.
• Customer-service mindset: clear communication, patience, and professionalism when working with stakeholders.
• Ability to manage multiple requests and prioritize effectively.
• Must be highly organized, dependable, and self-disciplined with a strong work ethic.
• Solid analytical skills, ability to learn at a fast pace.

• Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.
• Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.
• Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.
• Competitive compensation: Base salary + bonus + stock options = real upside for…