Billing Specialist; SaaS Billing

- Manage end-to-end billing operations:
Generate, review, issue, modify, and terminate invoices and subscriptions accurately and on schedule, including recurring, one-time, and usage-based billing.

- Administer subscriptions and transactions:
Create subscriptions, sales orders, and estimates; import billing files; and process adjustments, refunds, account credits, tax exemptions, and payment applications.

- Maintain billing systems:
Manage subscription records in Net Suite and Zuora Suite Billing, ensure appropriate product access changes following cancellations, and troubleshoot payment processing issues.

- Reconcile accounts and financial data:
Reconcile customer accounts, billing records, payment transactions, financial statements, and undeposited funds while investigating discrepancies and identifying root causes.

- Support accounts receivable processes:
Compare payments against business unit records and accounts receivable aging to help ensure accurate follow-up and dunning notices.

- Deliver responsive customer support:
Address inquiries concerning invoices, payments, credit card transactions, disputes, and account adjustments while maintaining professional and timely communication.

- Collaborate across teams:
Partner with Finance, Accounting, Sales, Customer Service, Support, Revenue, Operations, and business unit leaders to resolve billing issues and implement requested changes.

- Improve workflows and maintain compliance:
Identify opportunities for greater efficiency and automation, document procedures, standardize processes, and follow applicable billing, payment security, data privacy, and regulatory requirements.

- Relevant professional experience:
Proven experience in billing, accounts receivable, or a related financial role, with practical SaaS billing experience required.

- Billing and accounting knowledge:
Strong understanding of SaaS billing models, payment processing, accounts receivable, general ledger concepts, and account reconciliation.

- Technical proficiency:
Hands-on proficiency with Microsoft Excel, Net Suite, and Zuora Suite Billing, including the ability to analyze billing and payment data.

- Analytical and problem-solving skills:
Ability to investigate discrepancies, identify root causes, reconcile complex transactions, and maintain accurate financial records.

- Organization and attention to detail:
Strong organizational skills and the ability to manage competing priorities, multiple business units, and deadlines in a fast-paced environment.

- Communication and customer service:
Excellent written and verbal communication skills, a collaborative approach, and a strong commitment to positive customer experiences.

- Independence and teamwork:
Ability to work autonomously while collaborating effectively with cross-functional teams in a changing, acquisition-driven environment.

- Preferred education:

A bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred.

- Additional assets:
Experience with Flo Qast, CRM platforms such as Salesforce, and knowledge of billing-related regulatory and compliance requirements are considered advantages.

- Competitive compensation:
Annual salary range of CAD $55,000–$65,000.

- Medical coverage:
Medical benefits to support employee health and well-being.

- Extended health protection:
Extended health coverage and a long-term disability (LTD) plan.

- Dental and vision care:
Benefits covering dental and vision needs.

- Retirement savings:
Registered Retirement Savings Plan (RRSP) with an employer match.

- Health Spending Account:
Access to a Health Spending Account to help cover eligible health-related expenses.

- Flexible time off:
Flexible paid time off to support personal needs and work-life balance.

- Remote work arrangement:
Primarily remote work, with occasional required attendance at the Markham office for monthly and quarterly team meetings. Advance notice will be provided.

- In-person onboarding:
New hires are required to attend onboarding in person at the Markham office during the initial onboarding period.