Office Manager

The Office Manager will report to the General Manager. They will assist the General Manager concerning all aspects of office operations, including a portion of HR-related tasks. The Office Manager will also help manage the front desk, dispatch, and control room staff scheduling, will serve as the secondary point of contact with the City for matters relating to the Contract, and will act in place of the Manager on Duty in his/her absence.

As a company devoted to promoting an employee-focused servant leadership culture, the Office Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.

Shift: Monday through Friday, 7:00 am until 4:30 pm

Pay: 75k/year

• Assist GM with projects and tasks as requested for operational success.
• Assist in maintaining, updating, and distributing daily, weekly, monthly, quarterly, and annual reports.
• Liaise and help resolve HR-related issues, accommodations, time off requests, etc., for employees.
• Support recruiting and staffing efforts at DEN
• The new hire onboarding process includes but is not limited toI9s, ADP integration, and “clear to start” for DEN, including communicating directly with theGM and Lead HRBP.
• Support the Lead HRBP in maintaining compliance with all state and federal laws. Update forms, policies, and procedures in coordination with the home office.
• Help develop and administer effective training programs to improve performance and ensure professional customer relations.
• Schedule meetings for management staff, including union communications and meeting notes.
• Responsible for the overall organization of the operations office. Ensure supplies are stocked and keep up-to-date records of supply orders. Ensure the operation performs all necessary functions without delay or interruption.
• Managed supply vendor relationships, delivery, and outgoing mail/packages.
• Coordinates the repair and service of all phones, internet, and office equipment in the operations office and maintains a log of maintenance orders per city requirements.
• Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
• Manage emails, letters, packages, phone calls, and other forms of correspondence.
• Support bookkeeping and budgeting procedures for the company.
• Create and update databases and records for financial information, personnel, and other data.
• Submit reports and prepare proposals and presentations as needed.
• Other related duties and projects as assigned.

• A four-year degree in business administration, management, personnel management, accounting, or a related field from a recognized college or university.
• Associate degrees and Certificates of Completion on coursework in applicable areas can be applied to the education requirements.
• Office/Parking management experience can be substituted on a year-for-year basis for education requirements up to four years.

• At least four (4) years of office management experience in any high-tempo industry (e.g., Call Center, Parking Management, Legal/Medical Office), with scheduling experience of at least ten front-line staff members; parking management experience is a plus.
• Parking industry experience is preferred but not required.

• Excellent Excel, Word, PowerPoint, and General Microsoft Office Applications skills.
• Ability to maintain professional privacy for personnel information and HIPPA laws.
• Ability to problem solve and demonstrate critical thinking skills
• Recruitment skills and knowledge of an Applicant Tracking System is preferred.
• Ability to communicate professionally and effectively with all levels of the organization.
• Team building and management skills and abilities are a must.
• Excellent phone, interpersonal, and skills.
• Must be able to multi-task and have a solid attention to detail.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions, and other points of view.
• Ability to be approachable and facilitate coaching conversations
• Proactive and self-driven with the ability to multi-task…