Senior Claims Administrator

Senior Claims Administrator

Job

Location:

Schaumburg, IL (Hybrid – Remote Working: Hybrid)

Zurich is currently looking for a Senior Claims Administrator to work out of Schaumburg, IL. The Senior Claims Administrator is responsible for administrative duties within the Claims organization and will assist with the coordination and monitoring of the team’s work to improve overall productivity and quality. Additional responsibilities include acting as a subject matter expert on multiple administrative functions, as well as resolving complex transactions and internal customer inquiries.

• Monitors and audits administrative tasks by reviewing work performed to improve overall quality.
• Assists management by evaluating, assigning, and monitoring workflow to ensure timely work completion and teamwork.
• Acts as a subject matter expert and assists with training for new employees, as well as ongoing training as needed for team members.
• Periodically reviews processes within the team to assess efficiency and consistency; makes suggestions for improvements.
• Processes multiple administrative tasks; completes assigned work within established standards for timeliness and accuracy.
• Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to business partners and escalates inquiries appropriately.
• Applies knowledge of complex operational best practices and procedures to daily activities.
• Identifies and resolves problems by referring to procedural documentation and reference materials.
• Provides prompt, courteous, and high‑quality work in response to management direction.
• Other administrative tasks, as assigned.

• Associates degree and 3 or more years of experience with Insurance and/or customer service knowledge
• OR High School Diploma or Equivalent and 5 or more years of experience with Insurance and/or customer service knowledge
• AND Experience with MS Office

• Claims Administration and Operations experience
• Broad knowledge of multiple Claims administrative functions and best practices
• Ability to optimize workflows through simplification
• Strong collaboration and communication skills with business partners and peers

Hourly rate: $20.00 - $27.50, with short‑term incentive bonus eligibility set at 5%.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

• Schedule:
  
  Full Time
• Employment Sponsorship Offered:
  No
• Nearest Major Market:
  Chicago
• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Finance and Sales
• Industries:
  Insurance