Bilingual Patient Care Coordinator; Remote

Bilingual Patient Care Coordinator (Remote)

Position Type: Full-time
Department: Per Curo
Work Location: Remote
Work Hours: Monday to Friday, Standard Business Hours
Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross‑functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Come and join our team! We are 100% Canadian with locations across the country, state‑of‑the‑art facilities, a high‑growth environment, a flexible working environment that promotes a healthy work‑life balance, a collaborative, engaging workplace culture, and a diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued.

• Ensures patient appointments are coordinated and tracked in a timely manner resulting in timely and continued access to their required treatment.
• Acts as a liaison between clinic, pharmacy, and the Haven team to provide timely updates related to scheduling changes and medication coordination.
• Processes all post infusion/treatment paperwork by entering patient data and uploading documents into Customer Relationship Management (CRM) (internal and external).
• Oversees all invoicing related to activities to process post infusion/injection/treatment paperwork.
• Responds to calls, emails, and voicemails in a very efficient and friendly manner.
• Develops strong relationships with patients, caregivers, and their healthcare team by instilling confidence, trust, security, and relief.
• Provides cross‑coverage administrative support alongside the Haven Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean‑up, meetings, maintenance of filing system, and general office/administrative duties as well.
• Providing effective and timely management of inbound faxes and email communication.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines.
• Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business.
• Additional duties as required and as determined by your manager.

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work‑related experience providing office administration services.
• Excellent verbal and written communication, listening, and customer service skills.
• French/English bilingualism is required.
• Accurately inputting information into various paper and electronic forms.
• Ability to learn quickly, adapt, and multi‑task in a fast‑paced and changing environment.
• High level of proficiency with Information Technology as well as computer and software skills:
  Microsoft Office suite of applications, phone systems and databases.
• Typing skills and ability to be a strong functional user of various computer‑based programs.
• Strong organizational skills with the ability to cope with changing priorities.
• Self‑directed individual who can work independently with minimal supervision.
• Adheres to confidentiality policy when handling and managing patient data and information.
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services.

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing…