Office Coordinator

Position Overview

The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a motivated candidate to serve as an Office Coordinator assigned to our Central Region. Under the direction of the Clerical Supervisor, this position will analyze child support accounts receivables, keyboard letters, forms, records, and other documents relative to income withholding operations related to the Central Region.

The ideal candidate will have strong knowledge of office practices, procedures, and programs with the ability to follow written and oral instructions.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre‑tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

• Under direction, performs complex and specialized procedures to achieve the service of income withholding orders or to otherwise dispose of delinquency referrals
• Reviews and analyzes accounts through the comparison of Healthcare & Family Services (HFS) computer records and Clerk of the Court payment records to determine correct delinquency amount
• Gathers information and issues notices of delinquency to responsible relatives whose accounts meet established delinquency guidelines
• Gathers information and issues referrals for accounts in need of adjustment to designated accounting staff and referrals for cases in need of legal action to attorneys for Child Support Specialists
• Establishes and monitors tracking procedures to monitor status of notices of delinquency, income withholding services, and other work in progress
• Keyboards letters, forms, records, and other documents relative to income withholding operations
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

• Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college or completion of high school and two (2) years of related office experience or two (2) years of independent business experience
• Requires the ability to keyboard accurately at 30 words per minute

• Requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
• Requires the ability to utilize and maintain state‑issued equipment such as a laptop
• Requires ability to travel in the performance of duties, with overnight stays as appropriate
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Monday - Friday 8:30 a.m.

- 5:00 p.m.

Email: HFS.DCSSApps

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of  homepage in the blue ribbon.

Non‑State employees should log in on the using the “View Profile” link in the top right of  homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees:
Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non‑State employees: on  – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL‑
• systems@SIL‑

HFS is an equal opportunity employer.