Healthcare Scheduling Coordinator; Night Shift & Weekends - Remote

Overview

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.

-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch. We are seeking a Healthcare Scheduling Coordinator (After-Hours) to manage patient and nursing scheduling support, resolve issues, and provide direct client-facing communication. This role requires someone confident, personable, and able to handle an after-hours schedule while working independently.

Working Hours (SAST | 30 hours per week)

• Sunday: 11:00 PM - 5:00 AM
• Monday: 11:00 PM - 5:00 AM
• Friday: 12:00 PM - 3:00 PM and 11:00 PM - 5:00 AM (split shift)
• Saturday: 2:00 PM - 11:00 PM
• Off days:
  Tuesday, Wednesday, and Thursday

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

• Appointment Coordination:
  Schedule and manage appointments for patients, ensuring that all necessary resources and personnel are available
• Communication:
  Serve as the primary point of contact for patients, families, and healthcare providers, providing updates and addressing any scheduling concerns
• Patient Management:
  Maintain accurate and up-to-date records of patient appointments, medical needs, and preferences
• Home Care Coordination:
  Collaborate with home care teams to ensure that patient needs are met and that all appointments are scheduled on time
• Problem Solving:
  Address scheduling conflicts or issues as they arise, finding solutions that work for both the patient and healthcare provider
• Data Entry:
  Input and update patient information in the scheduling system with precision and attention to detail
• Compliance:
  Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws

• 1 - 2 years' experience in scheduling and coordination, preferably within a healthcare or home care service
• Exceptional communication skills
• Must be able to prioritize and multitask in a fast-paced environment
• Strong attention to detail and organized
• Problem solver
• Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.