Office Support Specialist

Overview

JOB TITLE:

OFFICE SUPPORT SPECIALIST

LOCATION:

Heppner, OR

FLSA: 1 FTE NON-EXEMPT (Expectation to work 40 hours a week)

SUPERVISOR: OFFICE SUPPORT SUPERVISOR

PAY GRADE: B6 ($20.96 - $29.38 per hour, depending on experience)

Potential for 10% bilingual increase if you pass the language test

$5,500.00 Hiring Bonus!! (2 year Commitment, staggered-taxable payout)

Community Counseling Solutions provides a team-based Servant Leadership environment. Located in Eastern Oregon with year-round recreation based near the Columbia River and at the base of the Blue Mountains. Big city amenities in rural family-oriented communities.

Apply Directly at (Use the "Apply for this Job" box below)./

Our mission is to provide dynamic, progressive, and diverse supports to improve the well-being of our communities and we’re looking for motivated employees to help us continue our vision!

CCS has a benefit package including, but not limited to:

• Health, dental and vision insurance
• 6% initial 401K match
• Potential for tuition reimbursement
• Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at 50% at the end of the fiscal year)
• 9 Paid holidays, Community service day
• Floating holiday & 2 mental health days provided after 1 year introduction
• Workplace Flexibility schedule options available (work from home hours vary by position & schedule)
• Student loan forgiveness (NHSC & Public Service)
• Paid licensure supervision
• Employee Assistance, Wellness Benefits, Dependent Care & Long-Term Disability Insurance

Performs clerical and secretarial work in direct support of agency programs and clinical staff. Duties include data entry, answering phones, greeting and scheduling clients, answering general questions, filing, copying, typing letters, creating basic spreadsheets and other related tasks.

Supervision Received:
Depending upon location, this position works under the supervision of the Office Support Supervisor.

Supervision Exercised:
This position does not have supervisory responsibilities.

• Perform word processing to prepare office forms with reasonable speed and accuracy.
• Administer forms for urinalysis testing (UA’s), provide accurate information to clients, observe UA as needed, and record all pertinent information.
• Handle multiple phone lines with voice mail, route calls to appropriate clinician.
• Provide friendly, professional service to patrons and employees; direct inquiries and provide general program information; communicate with community agencies and provide information and referrals.
• Order supplies when requested by the Office Support Supervisor.
• Schedule clients for appointments; assist in intake paperwork; obtain completed intake paperwork; communicate with and collect fees; obtain insurance information for billing; enter data into computer system.
• Maintain agency and clinical forms files; manage client files; copy files as needed; maintain clinician schedules; ensure entry into billing system.
• Assist in training of new Office Support Specialists as needed.
• Inventory office supplies; notify staff when reorders are needed; receive freight; mail and distribute mail.
• File documents in client files and purge files when statute of limitations expires.
• Interpret client accounts and explain information to clients.
• Prepare receipts for client payments and post payments as directed.
• Participate in agency financial controls as directed.
• Record changes of information for client records; complete authorizations to share information.
• Maintain office equipment and assist staff in troubleshooting.
• Submit reports to the state, GOBHI and other agencies as required.
• Gather and distribute information as requested by the Office Support Supervisor (timesheets, purchase requests, etc.).
• Open the front office for business and close the front office to maintain security of confidential information.
• Act as a back-up for other Office Support Specialists as needed.
• Other duties as assigned.

Education and/or Experience

High school diploma or equivalent; must be computer literate, able to create and understand spreadsheets, use word processing, and…