Support Specialist

In addition to general administrative duties, the Support Specialist (Administrative Support Specialist/Proofreader) spends a significant amount of time proofreading specialized reports, proposals, and other documentation. The individual performs quality assurance and quality control (QA/QC) and supports content management by ensuring correct grammar, usage, spelling, punctuation, as well as formatting and consistency for all project-related client deliverables and proposals. The position requires an individual with strong proofreading skills and attention to detail.

The Support Specialist is a professional that demonstrates ownership and collaboration, and exceptional administrative, organizational, and communication skills. This individual must be flexible and capable of balancing multiple efforts with tight deadlines. The role requires a professional committed to teamwork and success by embracing and living our core values of Persistence, Integrity, Trust, Accountability and Prudence.

• This is a hybrid or 100% remote position, which may vary based on the proximity to the corporate or a regional office

• Provide administrative support to team leaders and project managers in our fast-paced environment and growing organization
• Edit and read proposals, reports, PowerPoint presentations, and other correspondence content for spelling and grammatical accuracy, and format according to defined standards and requirements
• Support content management, including content review and file maintenance of proposal templates and supporting documents
• Support and complete documentation and forms required for RFP submissions and contracting, as requested, ensuring accuracy and compliance
• Produce timely, accurate, and high-quality work in the most efficient and productive manner to support business operations
• Maintain exceptional quality control and attention to detail in the face of deadlines
• Participate in conference calls and support meeting documentation, as requested
• Continually assess and revise how assignments are accomplished to improve productivity and quality, meet and/or exceed standards and the needs of internal and external clients
• Work independently and efficiently with minimal direction and supervision
• Answer calls and monitor voicemail
• Perform other duties as requested

• This job has no supervisory responsibilities.

• Associate's Degree (AA) or equivalent from a two-year college or technical school is preferred
• Minimum of 5 years of administrative support experience with a demonstrated history of working in a professional corporate/business environment
• Certificates, licenses and registrations required:
  None Required
• Computer skills required:
  Proficient in Microsoft Office

Other skills required:

• Ability to proofread large and complex documents and reports, and to work with authors to provide QA/QC prior to delivery and submittal
• Exceptional organizational and communication skills
• Ability to multitask and realign priorities as needed
• A positive attitude with a passion for attention to detail
• Valid Driver’s License

• Robust employer contribution to employee medical benefits
• Competitive dental and vision insurance
• 401(k) plan with company match
• Wellness allowance to support employee well-being
• Life and AD&D insurance
• Disability insurance (short-term and long-term)
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Flexible Paid Time Off to support work-life balance
• Employee Assistance Program (EAP)
• Perks at Work program offering discounts on products and services

Mission Critical Partners, LLC

Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that are transforming segmented mission-critical networks and operations into interwoven ecosystems to improve response and justice outcomes in the communities and ever-expanding markets we serve. Through our breadth and depth of experience and an extensive network of resources, we are able to offer unique and successful solutions that help our clients improve technology and operations across a variety of industries ranging from public…