Program Specialist; Hyland OnBase; Remote from

Overview

Department Information

Together, we innovate for a stronger Colorado. The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. Our focus is to improve the lives of all Coloradans through innovation and collaboration. We are building one of the nation’s leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture.

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Are you a versatile team player and cross-functional contributor who’s skilled as an IT Program Specialist? As our new Program Specialist, in this technical position, you will be the business authority for our ECS Hyland suite, offering your expert opinion on all service and product-related matters. You will be specifically responsible for service delivery, operations and maintenance, support, deployment, and education of ECS Hyland Suite.

This includes, but not limited to outreach, support, maintenance, education, training, website administration, communications and program analysis and reporting for the Enterprise Content Services suite of applications under the Hyland umbrella (OnBase + Perceptive).

• Gather and maintain data and metrics around all aspects of Enterprise Content Services program
• Provide support with operations and maintenance of On Base
• Import documents into the OnBase platform for state agencies
• Manage administrative tasks such as scheduling, document management, and coordination of meetings and events
• Maintain accurate records and documentation, ensuring compliance with established OIT and ECS program standards
• Assist in the preparation of reports, presentations, and status updates for internal and external stakeholders
• Provide administrative, testing, and communications support with regards to OnBase platform upgrades
• Assist in the submission of expenditures and financial requests

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

• 3 years experience using an enterprise content management platform
• 3 years proving strong organizational, prioritization and multitasking skills
• 3 years of experience in a program administration role to include supporting program staff in areas such as administrative support, reporting, and documentation

Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• 3 years of configuration and admin experience using Hyland OnBase and related modules
• Fully OnBase Certified in OnBase System Administration, OnBase Basic Workflow, and Work View
• 3 years experience designing and configuring OnBase to meet business needs
• Experience working with both custom developed and vendor provided solutions
• Experience working with project managers and/or a Project Management Office (PMO)
• Demonstrated knowledge of performance metrics as they pertain to product and application deliverables (quality) and work effort (time)
• High familiarity with IT Service Management…